Field Services Technician

Zones

Baltimore, MD

JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Adobe Product Family, Apple, Cable Software, Cellular Telephone, Cisco Network Systems, Cloud Computing, Communication Skills, CompTIA A+, Customer Support/Service, Desktop Hardware, Facebook, Hardware Administration, High School Diploma, Installation Guide, Inventory Reports, Laptop Hardware, LinkedIn, Microsoft Product Family, Microsoft Windows Operating System, Network Operations Center, Network Security, Office Suites, On Site Support, Operating Systems, PC (Personal Computer) Systems, Peripheral Hardware, Problem Solving Skills, Professional Services, Reimbursement, Restaurant, Retail, Sales, Software Administration, Supply Chain, Technical Support, Twitter, Willing to Travel, iOS
LOCATION
Baltimore, MD
POSTED
Today

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.  You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. 

What you’ll do as theField Services Technician: 

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

  • Install, configure and support new hardware and software infrastructure.
  • Ensure that hardware and software systems are maintained.
  • Provide technical support to users with very different levels of IT knowledge and competence.
  • Create work instructions and installation documentation.
  • Act as the liaison between the Zones team and the customer
  • Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
  • Will be responsible for own vehicle with mileage reimbursement.
  • Provide own cell phone (monthly company reimbursement)
  • Other duties as assigned.

What you will bring to the team:

  • High School diploma or equivalent.  Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
  • Experience with Waystation, Restaurant Builder, NewPOS
  • A+ certification
  • Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
  • Retail and Point of Sale experience
  • Server and Network rack and stack and connectivity
  • Familiarity with standard Windows O/S and Office suites.
  • Apple iOS knowledge
  • Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
  • Ability to perform final configuration tasks on customer premises.
  • 5+ years’ experience with desktop/laptop hardware.
  • 5+ years’ experience with structure cabling.
  • Digital Signage experience desired
  • Excellent customer service and communication skills.

Qualified candidates can expect an hourly range of $35.00-$40.00

#LI-JL1  

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. 

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 

About the Company

Z

Zones

Zones simplifies information technology by providing end-to-end capabilities and acting as a singular point of contact for hardware solutions and software licensing. Our expertise carries over to Zones lifecycle management services such as technology assessments, data center engineering, virtualization and cloud computing planning, and software asset management.

  • Multinational technology procurement and fulfillment
  • Solutions across mixed categories - servers, networking, storage, security and software
  • Zones configuration and integration centers for custom fulfillment and delivery
  • Specialized solution architects provide IT assessments and facilitate strategic planning
  • Lifecycle management services from initial project planning to IT asset disposition
  • Established partnerships with major hardware manufacturers and software publishers
  • Culture of five star service excellence that earns industry recognition
Zones dedicated teams serve organizations of every size and in specialized markets including:
  • Small and Medium-Sized Businesses
  • Enterprise
  • SLED (State, Local, Education)
  • Healthcare
  • Retail & Hospitality
Zones Mission

At Zones, our mission is to be a single source for our clients to gain the knowledge, expertise and IT infrastructure to achieve their goals.

Zone perks include:
  • Fitness Program
  • Catered Lunches
  • Onsite Massage Therapy
  • Ongoing classroom, online and one-to-one training that positions you for success with your clients
  • Compensation-boosting incentives, contents and prizes
  • Commuter assistance programs
  • Referral bonus program
  • Sports league team sponsorships

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1986