$86,000–$138,000 Per Year
Communication Skills, Communication Systems, Concrete, Customer Support/Service, Cyberspace, Detail Oriented, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Maintain Compliance, Network System Hardware, On Site Support, Operational Support, Preventative Maintenance, Problem Solving Skills, Safety Compliance, Security Protocols, Speech Technology, System Migration, System Operations, System Test, System Validation, Systems Administration/Management, Team Player, Technical Writing, Telephony, Test Equipment, Time Management, United States Citizen, Voice Applications, Willing to Travel
Position Overview
We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.
This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.
This position is remote and requires 95% travel.
Key Responsibilities
Lead and support site surveys, site preparation, and system installation activities
Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
Perform decommissioning of legacy voice communication systems
Conduct independent system testing and validation to confirm:
Power installation compliance
Cabling integrity and standards adherence
Equipment and site specification alignment
Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
Use diagnostic tools to identify and resolve voice, network, and hardware faults
Support preventive maintenance and system health checks
Provide on-site customer support and end-user orientation/training as needed
Maintain accurate technical documentation, service reports, and cutover records
Ensure compliance with safety protocols, site security, and operational standards
Coordinate closely with engineers, program teams, and other field technicians during deployment activities
Qualifications:
Required Qualifications:
- Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years in lieu of degree
- US Citizenship
- The candidate will need to be able to obtain a public trust clearance
- Must be able to lift up-to 50 pounds occasionally, push/pull up to 200 pounds occasionally, and stand for extended periods on cement floors. Requires frequent driving, reaching, kneeling / crawling, ascending, and reaching above shoulders. This role requires rotating shift work, on-site at customer locations and extensive travel. Reasonable accommodations may be made for qualified individuals with disabilities.
Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
Experience supporting system cutovers, migrations, or technology refresh efforts
Knowledge of:
Strong troubleshooting and root-cause diagnostic skills
Experience using test equipment and diagnostic tools in field environments
Familiarity with operational environments where uptime and reliability are critical
Preferred Qualicfications:
Excellent technical problem-solving ability
Strong customer service and communication skills
Ability to work independently in remote field locations
Strong documentation and reporting discipline
High attention to detail and adherence to procedures
Effective time management and ability to meet deployment timelines
Team-oriented mindset with ability to collaborate across technical disciplines
Work Environment
Field-based role supporting operational and technical sites
Extensive travel (up to 95%)
Work may occur in active operational environments requiring strict adherence to procedures and standards
This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.
#BNATCS
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range:
$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.P
Peraton
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
10,000 employees or more
https://careers.peraton.com/