Field services Technician L2

Field services Technician L2 || Boise, ID - Onsite || Fulltime || 4 - 6 years of experience

Job Description

Must Have Technical/Functional Skills:

Desktop/deskside and onsite field support

Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics

Printer/secure print support

SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow

Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh

SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations

Desktop support, Field services, Deskside support, Printer support, Reimages

Required Skills

L2 onsite/deskside support responsibilities

Ticket handling in ServiceNow with SLA and documentation expectations

Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support

Printer and secure print troubleshooting

Asset tagging, inventory, loaner device tracking, returns, and vendor coordination

SOP, KB, security, ESD/safety, and site compliance adherence

Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.