Must Have Technical/Functional Skills:
Desktop/deskside and onsite field support
Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics
Printer/secure print support
SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow
Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh
SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations
Desktop support, Field services, Deskside support, Printer support, Reimages
Required Skills
L2 onsite/deskside support responsibilities
Ticket handling in ServiceNow with SLA and documentation expectations
Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support
Printer and secure print troubleshooting
Asset tagging, inventory, loaner device tracking, returns, and vendor coordination
SOP, KB, security, ESD/safety, and site compliance adherence
Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams
Salary Range: $94,000 - $140,000 a year
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