Field Solutions Consultant

RELX INC

Olympia, WA

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JOB DETAILS

SALARY

$49,200–$82,100 Per Year

SKILLS

Artificial Intelligence (AI), Best Practices, Consulting, Contact Management, Corporate Compliance, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Genetics, Identify Issues, Internet Research, Legal, LexisNexis, Microsoft Outlook, Needs Assessment, Nursing, Online Courses, Partner Sales, Post-Sales, Presentation/Verbal Skills, Product Development, Product Programs, Product Reviews, Productivity Management, Regulations, Regulatory Submissions, Research Skills, Retention Programs, SEC Filings, Sales Operations, Salesforce.com, Scientific Research, Securities, Tableau, Team Player, Training/Teaching, Willing to Travel

LOCATION

Olympia, WA

POSTED

12 days ago

About Our TeamIntelligize, a LexisNexis® company, is a leading provider of best-in-class web-based research tools designed to empower legal, compliance, corporate, and advisory professionals to navigate complex SEC filings and regulatory disclosures with confidence. As part of LexisNexis Legal & Professional and RELX, we combine deep domain expertise with advanced analytics and AI-driven insights to help law firms deliver faster, more accurate, and more strategic client outcomes. About the Role As part of the Intelligize Sales Operations Team, the Solution Consultant is responsible for cultivating and maintaining excellent client-facing relationships with Intelligize subscribers. In a primarily post-sales role, the Solution Consultant will maintain regular contact with a medium-large book of business and make sure adoption, retention and overall client satisfaction is consistently achieved. Responsibilities: + Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts + Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting + Identify potential new users, new practice area opportunities and other elements of enhanced product adoption + Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives + Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements + Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience + Technical tracking of all activity via CRM tools + Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. + Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals. Qualifications: + Bachelor's Degree required. MLS, JD or other advanced degree preferred + Industry knowledge of Securities disclosure and regulation highly favored + Experience performing simple and complex research assignments + Ability to speak/teach in front of groups (of varying sizes) in a live or video setting + Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions + Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others. + Familiarity with communications tools including Outlook, Zoom, Teams and others + Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes. + Ability to travel up to 15% of the time as client needs dictate Work in a way that works for you We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $49,200 - $82,100. Total Target Cash Range: $75,700 - $126,300. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Company

RELX INC

INDUSTRY

Other/Not Classified

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