Field Specialist - RYOBI Experience Team (Remote Raleigh Area)

Job Description:


Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.


Primary Responsibilities


+ Responsible for a covering a large territory for riding mower customer support

+ Diagnosing and repairing TTI riding mowers in the field

+ Recruiting and training new service centers for riding mower repair programs

+ Training existing service centers within territory on current and new riding mowers

+ Being a subject matter expert on riding mower programs

+ Visiting customer residences to diagnose and repair mowers

+ Visiting service centers when needed for repair assistance

+ Keeping constant communication channels open with all TTI parties

+ Conduct phone support for customer and service centers when needed

+ Providing performance reports when requested

+ Work with engineering and project management on current issues identified

+ Keep an organized and clean company provided work vehicle and tools

+ Other duties as assigned


Requirements


+ Extensive travel within territory and some overnight stays

+ Must be mechanically inclined - Specific rider repair training will be provided

+ Must be able to problem solve and have critical thinking skills

+ Prior presenting and/or training skills preferred

+ Must demonstrate strong written and oral communication skills

+ Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

+ Empathy and ability to relate to customers is necessary
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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