Field Superintendent - Repair

Location: NYC Downtown EI, NY, United States

Job ID: 89931

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Field Superintendent - Repair

Your main responsibilities

The Field Superintendent is responsible for the performance and quality of all assigned units, ensuring customer and company requirements are met with a focus on safety, quality, cost efficiency, and customer satisfaction. This role plays a critical part in supporting regional objectives while overseeing field operations, employee development, and project execution.

The ideal candidate is a high-energy, results-driven leader with strong technical expertise, business acumen, and a commitment to operational excellence. As a Field Superintendent, you will provide technical guidance, ensure workplace safety, supervise technicians and job site activities, and support service, maintenance, and repair sales efforts. Success in this role requires the ability to build strong customer relationships, maximize profitability, develop employees, and deliver exceptional service.

Key Responsibilities

• Lead and develop a team of field technicians, fostering a collaborative and high-performing work environment.
• Oversee the training and ongoing development of technicians, ensuring compliance with established processes, tools, and quality standards.
• Promote a strong safety culture and ensure adherence to all company, customer, and regulatory safety requirements.
• Maintain effective communication across teams while fostering productive relationships with the local union.
• Ensure service, maintenance, and repair work is completed in accordance with company quality standards, safety requirements, and contractual obligations.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and overall customer satisfaction.
• Implement company and customer requirements related to quality, performance, and passenger safety.
• Support the sales team by assisting with estimates, scheduling repair work, executing service orders, and helping resolve customer concerns.
• Investigate and address escalated customer issues while maintaining a high level of responsiveness and professionalism.
• Adjust manpower and resource allocation to meet changing business demands and operational priorities.
• Foster a culture of teamwork, accountability, and dedication to quality throughout the organization.
• Participate in professional development programs to expand knowledge of Schindler products, services, systems, and procedures.

This role offers an opportunity to lead field operations, develop teams, and make a direct impact on customer satisfaction while contributing to the continued growth and success of the business.

What you bring

• BS/AS degree in Engineering or Business preferred with prior technical sales experience; or, Journeyman Technician experience with minimum 5 years in field
• Minimum 3 years experience in either the elevator industry or in a related building systems industry
• Ability to effectively manage and resolve sensitive employee relations issues
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills
• Excellent PC skills

Base Salary $113,400 - $141,700

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.