Location: Albany,NY,United StatesJob ID:89116We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874. Join us as aField Superintendent - Service Your main responsibilitiesAs a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.Operations Management* Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements* Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability* Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metricsQuality and Safety* Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.* Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practicesEmployee development, planning & logistics* Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery* Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visitsCollaboration* Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.* Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfactionProblem Solving* Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.What you will learn * Enhance knowledge of Schindler's products and industry standards through onboarding training focused on service and maintenance.* Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving.* Gain expertise in supervising customer accounts while navigating industry regulations* Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions* Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-siteWhat you bring* 5+ years of technical leadership experience or elevator industry experience preferred* Bachelor's degree or equivalent in relevant work experience in the elevator industry or related field* Strong problem-solving, communication and interpersonal skills;* Ability to manage sensitive employee relations issues* Proven leadership skills* Proficiency in MS Office suite* Strong organizational skills* Adaptability in a fast-paced environment* Flexibility to be on call as neededBase Salary $102,200 - $127,700The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives. What's in it for you? * Fully vested 401k match, up to 7% of to