Field Supervisor

Home Health Field Supervisor Job Description

Job Title: Home Health Field Supervisor
Department: Operations / Clinical Services
Reports To: Administrator / Director of Operations

Position Summary

The Home Health Field Supervisor is responsible for overseeing the daily performance of Direct Support Workers (DSWs), Certified Nursing Assistants (CNAs), Personal Care Attendants (PCAs), and other field staff to ensure the delivery of high-quality, person-centered care in accordance with agency policies and applicable federal and state regulations. This position provides field supervision, staff training, quality assurance, and operational support while promoting positive patient outcomes and employee accountability.

Essential Duties and Responsibilities

Staff Supervision

• Supervise, coach, and evaluate home care staff to ensure quality service delivery.
• Conduct routine field supervisory visits and competency assessments.
• Provide mentoring, corrective coaching, and performance improvement plans when necessary.
• Participate in employee hiring, orientation, and onboarding.
• Assist with employee retention initiatives and staff recognition.
• Investigate employee concerns, complaints, and incidents.

Patient Care Oversight

• Conduct home visits to evaluate the quality and appropriateness of services.
• Monitor implementation of individualized care plans.
• Ensure participants receive authorized services according to their plans of care.
• Address patient and family concerns promptly and professionally.
• Perform follow-up visits after incidents, hospitalizations, or service interruptions.
• Promote person-centered care and patient rights.

Regulatory Compliance

• Ensure compliance with Medicaid, Medicare (if applicable), state licensing standards, and agency policies.
• Review documentation for completeness, accuracy, and timeliness.
• Monitor EVV/LASRS documentation and verify service delivery.
• Ensure incident reports are completed and submitted according to agency policy.
• Monitor staff compliance with required certifications, annual training, and competency evaluations.
• Participate in internal audits and state surveys.

Staff Training and Development

• Conduct orientation and ongoing education for field employees.
• Train employees on:
• • Infection control
  • HIPAA
  • Documentation standards
  • Abuse, Neglect, and Exploitation reporting
  • Emergency preparedness
  • EVV/LASRS documentation
  • Person-centered practices
  • Professional conduct
• Evaluate competencies and provide retraining as needed.

Scheduling and Operations

• Assist with staffing assignments to ensure adequate coverage.
• Monitor overtime and productivity.
• Respond to staffing emergencies and call-offs.
• Coordinate replacement staffing when necessary.
• Assist with scheduling to maximize utilization of authorized hours.
• Participate in the agency's on-call rotation.

Quality Assurance

• Conduct supervisory visits according to agency policy.
• Monitor participant satisfaction.
• Review missed service hours and develop corrective action plans.
• Complete quality assurance reports.
• Participate in performance improvement initiatives.
• Track employee evaluations and supervisory visit compliance.

Care Coordination

• Communicate with physicians, support coordinators, case managers, nurses, therapists, and family members regarding participant needs.
• Participate in care conferences and interdisciplinary meetings.
• Assist with transitions of care following hospitalizations or changes in condition.

Administrative Responsibilities

• Maintain accurate personnel and participant records.
• Prepare reports for management.
• Maintain confidentiality of all protected health information.
• Assist with policy implementation and updates.
• Support agency accreditation and survey preparation.

Qualifications

Education

• Associate's degree or Bachelor's degree in Healthcare Administration, Nursing, Social Work, Human Services, or a related field preferred.
• Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker, or equivalent experience may be required depending on agency requirements.

Experience

• Minimum of two to three years of experience in home health, personal care services, healthcare, or human services.
• At least one year of supervisory or leadership experience preferred.
• Experience with Medicaid waiver programs and Electronic Visit Verification (EVV) systems is preferred.

Knowledge and Skills

• Knowledge of home health regulations and Medicaid waiver requirements.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Effective problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and electronic health record/documentation systems.
• Ability to maintain confidentiality and professionalism.

Physical Requirements

• Ability to travel between participant homes and agency offices.
• Valid driver's license, reliable transportation, and proof of insurance.
• Ability to lift up to 25 pounds.
• Ability to sit, stand, walk, bend, kneel, and climb stairs during home visits.
• Ability to work in a variety of home environments.

Work Environment

• Combination of office work and field visits.
• Frequent travel within the service area (Region 9).
• Occasional evenings, weekends, and on-call responsibilities.
• Fast-paced environment requiring flexibility and sound judgment.

Performance Expectations

The Home Health Field Supervisor is expected to:

• Maintain high standards of patient care and staff performance.
• Ensure regulatory compliance and documentation accuracy.
• Complete supervisory visits and employee evaluations on time.
• Promote positive employee engagement and accountability.
• Maintain participant satisfaction and quality outcomes.
• Support agency goals related to compliance, service utilization, and operational excellence.

Preferred Certifications

• CPR/First Aid Certification
• Defensive Driving (if required)
• Incident Management Training
• Person-Centered Planning Training
• Infection Control Certification
• HIPAA Compliance Training

Core Competencies

• Leadership
• Accountability
• Integrity
• Communication
• Customer Service
• Critical Thinking
• Time Management
• Coaching and Mentoring
• Regulatory Compliance
• Team Collaboration
• Conflict Resolution
• Quality Improvement
• Person-Centered Care
• Professionalism

Currently HIRING in Region 9!!

D Nicole is a Personal Care Attendant (PCA) agency offering in-home care and community support to children, adults, and elderly consumers with physical, developmental, and mental disabilities for day-to-day living.

We provide highly effective and quantitative care that meets the needs of our clients in the comfort of their homes with the help of specialized personnel who demonstrate dignity, respect, choice, and compassion.