Certified Nursing Assistant (CNA), Coaching, Communication Skills, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Documentation, Driver's License, Home Care, Leadership, Maintain Compliance, Organizational Skills, Quality Assurance, Quality Management, Service Delivery, Standards of Care, State Laws and Regulations, Treatment Plan, Willing to Travel
POSITION OVERVIEW
The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.
This is a field-based role requiring daily travel to client homes throughout Philadelphia.
KEY RESPONSIBILITIES
Field Supervision
- Conduct routine in-home supervisory visits with clients and caregivers
- Observe caregivers during service delivery
- Ensure caregivers follow the client’s plan of care
- Identify care concerns, safety risks, or training needs
Caregiver Oversight
- Provide coaching, guidance, and feedback to caregivers
- Support new caregiver field orientation and shadow visits
- Address professionalism, attendance, and performance concerns
- Report issues to office leadership as needed
Client Support
- Serve as the agency’s on-site representative during visits
- Address client concerns related to caregiver performance or care quality
- Report client feedback, complaints, or service issues promptly
Documentation & Compliance
- Complete supervisory visit documentation accurately and on time
- Ensure compliance with agency policies and state regulations
- Report incidents, safety concerns, or suspected neglect/abuse immediately
Coordination
- Communicate visit outcomes to coordinators, scheduling, and management
- Support retention and quality improvement initiatives
REQUIRED QUALIFICATIONS
- Active CNA license (required)
- Valid driver’s license and reliable vehicle (required)
- Ability to travel daily throughout Philadelphia
- Prior experience in home care, caregiving, or field-based roles
- Strong observation, communication, and documentation skills
- Professional, dependable, and organized
PREFERRED QUALIFICATIONS
- Experience conducting supervisory or field visits
- Knowledge of non-skilled home care services
- Familiarity with EVV systems is a plus
SCHEDULE & TRAVEL
- Monday–Friday
- Field-based role with frequent travel
- Occasional evening or weekend visits as needed
WHAT SETS THIS ROLE APART
- No desk-bound work; primarily in the field
- Direct impact on care quality and client satisfaction
- Opportunity for growth into operations or leadership roles
- Supportive team and structured training provided
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All American Home Care LLC