The Field Supervisor leads and manages multiple small teams to support customer retention through effective supervision and hands-on leadership. This role involves occasional travel, utilizing CRM software and mobile sales tools to ensure team success and maintain strong client relationships. The Field Supervisor focuses on customer support, complaint resolution, and building client rapport while facilitating a productive and adaptable working environment.
Responsibilities
Lead and manage multiple small teams in field operations
Ensure excellent customer support and timely complaint resolution
Build and maintain strong client rapport to drive customer retention
Utilize CRM software and mobile tools to manage team performance
Coordinate occasional travel to support field teams and customer needs
Monitor team progress and report on operational metrics
Support communication and collaboration across teams
Adapt to changing field conditions and customer requirements
Preferred Qualifications
5+ years of experience in HVAC and Plumbing field supervision
High school diploma or equivalent
Strong negotiation and time management skills
Effective communication and problem-solving abilities