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Field Support Analyst

BravoTech

Indianapolis, IN

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JOB DETAILS
SKILLS
Analysis Skills, Audiovisual, Candidate Screening, CompTIA - Computing Technology Industry Association, Customer Relations, Customer Support/Service, Help Desk, High School Diploma, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, On Site Support, Operations, Problem Solving Skills, Software Administration, Team Player, Technical Delivery, Technical Support
LOCATION
Indianapolis, IN
POSTED
30+ days ago
Job Title: Field Technical Support Analyst
Location: Indianapolis, IN (Onsite)
Employment Type: 3-Months Contract (Potential to Convert Full-Time)

About the Role
We’re looking for a customer-focused Field Technical Support Analyst to provide hands-on IT and AV support in a fast-paced environment. In this role, you’ll support training sessions, resolve technical issues, and deliver excellent end-user support while working closely with IT and operations teams.

What You’ll Do
  • Set up and support AV equipment for trainings, meetings, and events
  • Provide desk-side technical support and resolve IT tickets
  • Troubleshoot hardware, software, and connectivity issues
  • Assist with hardware deployment and distribution across locations
  • Support Windows environments and enterprise tools
  • Deliver proactive, high-quality customer service
  • Collaborate with IT teams to ensure smooth daily operations

Minimum Qualifications (Requirements)
  • Must have 2–3 years of IT support experience
  • Must have 5+ years of customer service experience
  • Must have experience with Windows 11 and Microsoft Office 365
  • Must have basic knowledge of Active Directory, Azure, and Intune
  • Experience with imaging and device setup processes
  • High school diploma or equivalent with technical experience

Preferred Qualifications:
  • IT certifications (CompTIA, Microsoft, etc.)
  • Experience with AV setup and support
  • Familiarity with ticketing systems and remote support tools
  • Strong teamwork and collaboration mindset
  • Willingness to learn and adapt in a dynamic environment

Why Join Us?
  • Opportunity to convert to a full-time role ($65K–$70K annually)
  • Hands-on experience with modern IT tools and environments
  • Collaborative and supportive team culture
  • Exposure to enterprise-level IT operations

Interview Process
  • Technical Phone Screen
  • Culture/Team Interview (Microsoft Teams)

About the Company

B

BravoTech

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