3 days ago Be among the first 25 applicantsDirect message the job poster from Educated Solutions CorpBusiness Owner/Director of Business Operations/Consultant/Recruiter Job Title: Field Support AnalystEmployment Time: Full-TimeOur client, a leader in commercial real estate, is seeking a Field Support Analyst to deliver technical support and proactive customer service across multiple locations.This role is onsite and requires local presence. This is a contract opportunity with the potential to convert to a full-time position, paying in the $28-29/hour range, depending on experience.The key to this role is a solid background in IT support, combined with a strong customer service orientation. The ideal candidate will have experience resolving Level I & II technical issues, supporting hardware/software environments, and assisting with the coordination of equipment across dispersed locations. Candidates must have excellent communication skills and a willingness to collaborate across departments.Key Responsibilities:Provide daily desk-side and remote IT support for users across the organizationManage and resolve support tickets in a timely and professional mannerAssist with the coordination and distribution of hardware throughout the countryPerform imaging, software installs, and troubleshooting for end-user devicesSupport and administer Microsoft Windows 11, Office 365, InTune, Azure, and Active DirectoryBackup and maintain network files and support antivirus/malware issuesPerform routine system administration and maintenance tasksAssist with inventory tracking and warranty services for software and hardwareOffer informal training and guidance to team members as neededEnsure consistent documentation and follow procedures for compliance and qualityQualifications2–3 years of experience in IT or technical support roles5+ years in customer service-related rolesHigh School Diploma or equivalent with strong technical experienceStrong written and verbal communication skillsAbility to analyze, interpret, and respond to complex issues and multiple support scenariosPreferred but not requiredMicrosoft certification (preferred)Network+ and Dell Hardware certificationsExperience working with help desk or ticketing systemsStrong documentation, reporting, and organizational skillsWillingness to learn and contribute to team successAbility to work independently and as part of a teamSeniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyReferrals increase your chances of interviewing at Educated Solutions Corp by 2xInferred from the description for this job IT SYSTEMS SUPPORT ANALYST ASSOC, FCH - IT CLIENT TECHNOLOGIES We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr