Field Support Coordinator

Location - High Hybrid

This is a hybrid role, which means that you will have the flexibility to work both onsite and at a distance. You will collaborate onsite at our La Farge, WI office for 4-8 days per month, and the rest of the time you can choose to work remotely or onsite.

Employee Type - Hourly

Bonus - This position is eligible for a 3% annual incentive bonus based on cooperative and individual performance.

Safety Sensitive - No

If a company is going to make a difference in today's world, it's going to have to think differently. At Organic Valley, our philosophy and decisions are based on the health and welfare of people, animals and the earth. We're a mission-driven cooperative, owned by family farmers, and we've been leaders in organic agriculture from the very beginning. Once pioneers of organic agriculture, we're now an established leader. Organic is all we do. We are driven by our mission to promote regional farm diversity and economic stability by the means of organic agricultural methods and the sale of certified organic products.

Summary of Role

The Field Support Coordinator serves as a mission-critical operational partner to their assigned Regional Pool Managers, directly driving the successful execution of the Cooperative's volume and member engagement goals. Operating at the intersection of data integrity and relationship management, this role acts as the central hub for member-owner data, onboarding, and lifecycles.

Essential Duties and Responsibilities

• Serve as an essential operational partner to assigned Regional Pool Managers, directly supporting the successful execution of the Cooperative's volume and member engagement goals.
• Steward the integrity of the INFOR CRM system as the foundational source of truth for all farmer data; proactively manage updates to eliminate errors and safeguard critical downstream processes.
• Own the end-to-end onboarding process for new members, ensuring a high-quality member experience, compliance with CROPP requirements, and timely integration into the Cooperative to support milk supply and volume goals.
• Support supply chain optimization by maintaining accurate data on prospective farmers and projected member departures, enabling data-driven volume forecasting and a reliable future milk pipeline.
• Own the preparation and distribution of all pools Farmer Update Notices, ensuring precise and timely information that initiates downstream processes, updates enterprise systems (including SAP, Dairy Collections, and Equity), and maintains alignment across internal teams and external stakeholders.
• Manage the lifecycle of all pool membership changes from initiation to completion; ensuring workflow timelines and system data to maintain timely internal communications and operational alignment.
• Partner with assigned Regional Pool Managers to steward member relations, establishing strong, collaborative connections with prospective and active farmers through meaningful engagement and responsive support.
• Identify and flag high-potential prospective members within territory, providing the foundational data needed for further field engagement.
• Act as the central hub for prospective farmer and member-owner paperwork, managing the entry funnel, routing, and monitoring progress against completion deadlines.
• Adhere to standardized workflows and cooperative policies to ensure consistent, equitable, and transparent treatment of all member-owners.
• Safeguard product integrity and brand standards by ensuring compromised milk is not collected following directive, taking immediate, proactive action and coordinating rapid communication across all stakeholders.
• Promptly identify and resolve issues by collaborating with internal and external stakeholders, employing critical thinking to develop effective solutions.
• Engage with external milk handler field staff to gather essential information related to milk quality and regulatory compliance.
• Coordinate with organic certification agencies to obtain and maintain current certification documentation, update internal systems accordingly, and proactively track progress for prospective members to ensure continuous certification compliance and a smooth, timely onboarding process.
• Manage critical data and administrative workflows for the Animal Care Program, including INFOR CRM entry and tracking, FARM database auditing, and the resolution of remediations.
• Maintain accurate and up-to-date information for Regional Pool Manager work plans, enabling clear assignment visibility and supporting effective, well-prepared on-farm visits.
• Partner with assigned Regional Pool Manager to execute seamless member events by managing all logistics-including venues, travel, and itineraries-while coordinating with the fulfillment team for all branded and promotional materials.
• Develop and coordinate in-region communications at the direction of the Regional Pool Manager(s), utilizing established templates, building targeted mailing lists, and ensuring timely and accurate execution of communication requests.

Additional Duties and Responsibilities

• Represent Organic Valley at regional farmer events as requested and approved.
• Handle confidential information with discretion.
• Manage a diverse workload, frequent interruptions and multiple internal and external requests to meet required timelines.
• Ability to adapt to change in a positive manner to meet department and company goals.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Bachelor's degree in agriculture, business or commensurate experience is preferred.
• Minimum 5 years of office experience required, preferably in an agricultural setting.
• Practical dairy and livestock experience preferred.
• Knowledge of organic production systems and organic certification standards and requirements.
• Ability to promote cooperative values.
• Ability to work effectively with multiple tasks.
• Demonstrate the ability to meet team deadlines and support facilitation of cross departmental teams hitting deadlines.
• Attention to detail and accuracy required.
• Skilled in verbal and written communication.
• Ability to foster teamwork.
• Critical thinking skills.
• Demonstrated skill of interpersonal collaboration.
• High capacity and thrives in a fast-paced service-oriented environment.
• Knowledge of Microsoft Office software and database entry.

Base hourly wage range: $26.34 - $31.93 per hour

This hourly wage range is exclusive of fringe benefits. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses. If you are hired at CROPP, your final base hourly wage compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that entry-level candidates to this role should expect to be at the lower end of the hourly wage range and hiring at the maximum of the hourly wage range is not typical.

Benefits

We believe when our people are strong, our mission is strong. Therefore, we offer a comprehensive and holistic Total Rewards package meant to strengthen employees' and their family''s total wellbeing. Here are some of the great benefits offered:

• Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)

• Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.

• Time Off - 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will.

• 6 Weeks Paid Parental Leave - For all gendered partners in childbirth or adoption.

• Vision & Dental Insurance - Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.

• 401k - We match 100% up to the first 3% of an employee's contribution, and then 50% for 3.1%-5.0% of employee contributions.

• Free services at five local Neighborhood Family Clinics.

• Tuition Reimbursement - Up to $1,500 per year to support continuing higher education.

• Life Insurance - $50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.

• Short-Term & Long-Term Disability/AD&D Insurance - $50,000 of life insurance coverage of $50,000 of AD&D coverage funded by CROPP for each employee.

• Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.

• Free onsite fitness centers available 24/7

• Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.

• Financial advisors and seminars

• Annual $360 Lifestyle Spending Account

• Flexible Scheduling

• On-site all-organic cafeterias