Job Description
Location: West Palm Beach, FL
Duration: 6 months
Field Support Engineer
Education & Experience
• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Duration: 6 months
Field Support Engineer
Education & Experience
• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Numbers & Facts
| Location | Aurora, FL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Androidunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Hardware Repairunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Network Administration/Managementunmatched
- On Site Supportunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Regulatory Complianceunmatched
- ServiceNowunmatched
- Technical Supportunmatched
- Time Managementunmatched
- iOSunmatched
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