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Field Support Engineer

TATA Consultancy Services

Denver, CO

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JOB DETAILS
SKILLS
Analysis Skills, Android, Apple iMac, Apple iPad, Apple iPhone, Authentication, Communication Skills, Computer Software, Copying Machines, Customer Support/Service, Desktop PC, Document Scanners, Establish Priorities, Green Transportation, Hardware Installation, Heavy Equipment/Vehicles, Heavy Lifting, Help Desk, Identify Issues, Laptop PC, Legal, Loan Funding, Microsoft Office, Microsoft Windows 7, Mobile Devices, Multitasking, On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Process Development, Research Skills, ServiceNow, Software Administration, Software Design, Software Installation, Student Loans, Systems Administration/Management, Systems Hardware, Technical Support, VPN (Virtual Private Network), Web Browsers, Willing to Travel, Wireless LAN, Writing Skills, iOS
LOCATION
Denver, CO
POSTED
Today
Must Have Technical/Functional Skills

  • Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
Roles & Responsibilities
  • Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Must have reliable transportation and clean driving history
  • Travel to Various sites on demand basis would be required.
  • Ability to set up, configure and add all hardware.
  • Assist client internal IS technicians with large IMACs
  • Break-fix & IMAC support, periodic maintenance
  • Provide technical support to end-users via telephone and in person.
  • Assist coworkers in the resolution of end-users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptops, monitors, printers, and other related hardware.
  • Following proper manufactures procedures for ordering parts and returning defective parts.
  • Manage (Service Now) ticket queue constantly throughout the day.
  • Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
  • Diagnose and resolve technical hardware and software issues.
  • Gather information to determine the issue by evaluating and analyzing the symptoms.
  • Partners with other departments to provide technical assistance.
  • Knowledge in handling Wi-Fi and LAN access issues
  • VPN setup and troubleshooting
  • Network authentication issues
  • Identify priorities and redirect problems to appropriate resources.
  • Organize ideas and communicate appropriate messages.
  • Stay current with system information, changes, and updates.
  • Handling all designated workstation installations and updates
Generic Managerial Skills, If any
  • 4+ years of hands-on technical knowledge of laptop and desktop design and software installation.
  • Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 2 to 3 years experience in a break/fix environment. Able to lift heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
  • Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)
  • Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.
  • Printer/Copier experience preferred.
  • Working knowledge of systems hardware, printers, scanners and other peripheral devices.
  • Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.
  • Experience providing IT technical support to senior leaders of an organization.
  • Ability to visualize and troubleshoot complex issues remotely.
  • Highly developed analytical troubleshooting skills.
  • Able to multi-task, work independently with minimal supervision as well as within a team environment.
  • Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)


Salar y Range-$70,000-$90,000 a year

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TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About the Company

T

TATA Consultancy Services

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.

At TCS, we service a wide range of industry verticals, technology platforms, and business functions. This multifarious exposure provides you with growth opportunities at every step of your career. TCS lets you draw upon its superlative treasure of experience and expertise to add to yours.

A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1968
WEBSITE
http://www.tcs.com

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