Job Title: Field Support Engineer/ Network Engineer
Location: Philadelphia, PA (Day1 Onsite)
Job Type: Full time position
Interview process: Team Interview
Job Summary:
The ideal candidate must have in-depth knowledge with desktop (review system logs / error messages, Windows and MacOS and app troubleshooting/fix etc.); network communication troubleshooting (IP. VPN, DNS etc.); printer troubleshooting (verifying firmware, driver etc.).
Candidate must hold one of below certifications:
Microsoft Certified Desktop Support Technician (MCDST).
Good to have JAMF Pro certification.
Microsoft Office Specialist (MOS) Expert
Microsoft Certified Professional (MCP)
The resource must be able to do the following:
Intake & Triage
Categorize the Issue
Fix the easy stuff fast and Note how it was resolved.
Structured Troubleshooting
Resolution or Escalation
User and DT team Communication and Follow-Up
Documentation & Closure.
Numbers & Facts
Location
CA
Skills
Computer Firmwareunmatched
DNS (Domain Name System)unmatched
Desktop PCunmatched
IP (Internet Protocol)unmatched
Identify Issuesunmatched
MCDST - Microsoft Certified Desktop Support Technicianunmatched
MCP - Microsoft Certified Professionalunmatched
Mac Operating Systemunmatched
Microsoft Office Specialist (MOS) Certificationunmatched
Microsoft Windows Operating Systemunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
On Site Supportunmatched
Printersunmatched
Software Administrationunmatched
VPN (Virtual Private Network)unmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.