Field Support Representative - $22-24/hr.

Key Responsibilities

• Serve as the primary point of contact for all field service inquiries across phone, email, live chat/text, and social media.
• Learn the company's product line and diagnose/troubleshoot technical issues.
• Provide accurate, up‑to‑date information on products, services, and company policies.
• Strive to exceed team metrics such as response time and customer satisfaction ratings.
• Utilize CRM tools (including Salesforce) to document interactions, track progress, and identify improvement opportunities.
• Collaborate with cross‑functional teams (sales, marketing, operations) to resolve complex issues and ensure priority items are escalated and completed.
• Identify trends in customer concerns and recommend solutions to enhance the customer experience.
• Maintain accurate customer profiles, documentation, and internal data.
• Complete quarterly projects as assigned.
• Participate in required training and support the onboarding of new team members.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or technical support experience required.
• Strong technical aptitude; proficiency with MS Office, Zoom, and Salesforce.
• Strong phone etiquette with the ability to communicate clearly, professionally, and empathetically.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong analytical and problem‑solving skills.
• Bilingual Spanish is a plus.

Additional Information:

• Location: Edina, MN - 100% in-office
• Schedule: