Job Overview:
Pay Range: $28.39hr - $33.39hr
Requirement/Must Have: - Experience in customer service, public-facing outreach, benefits, sales support, healthcare, or a related field.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to learn and accurately communicate detailed benefit information.
- Professional judgment and discretion when handling sensitive questions or information.
- Ability to manage multiple priorities, follow established processes, and remain composed in a fast-paced environment.
- Dependable, collaborative, customer-focused, and comfortable engaging with diverse audiences.
- Basic proficiency with email, virtual meeting platforms, and common office applications.
- 3 years experience working in Sales or Customer Service.
Responsibilities:
- Support Account Consultants at agency health fairs, postal facilities, retirement seminars, community events, webinars, live chats, and other Open Season activities.
- Welcome attendees, identify their information needs, and provide clear, courteous guidance using approved materials and talking points.
- Educate employees and retirees on plan options, benefit changes, rates, provider access, prescription resources, wellness offerings, digital tools, and other approved member resources.
- Explain plan features accurately and objectively without making enrollment decisions for individuals or providing advice outside the role's authority.
- Reinforce the value of current coverage to support retention while clearly communicating relevant options to prospective members.
- Recognize complex, sensitive, or member-specific questions and promptly refer them to the Account Consultant or appropriate service channel.
- Assist with event setup and breakdown, displays, materials, attendee flow, presentation support, and distribution of approved resources.
- Help maintain an organized, welcoming, and professional event environment, including protection of confidential or personal information.
- Capture required activity information, attendee questions, recurring themes, competitive observations, and follow-up needs using approved processes.
- Coordinate closely with Account Consultants and fellow support staff, communicate schedule or logistical issues promptly, and provide flexible coverage as assigned.
- Complete required training and remain current on approved Open Season benefits, rates, messages, processes, and escalation procedures.
- Represent the organization with professionalism, empathy, accuracy, and integrity in every interaction.
Nice to Have:
- Knowledge of federal or postal employee health benefits, retiree benefits, Medicare coordination, or health insurance terminology.
- Experience supporting health fairs, benefits events, presentations, webinars, live chats, or community outreach.
- Experience assisting sales, account management, enrollment, or field service teams.
- Proven experience in generating additional leads and market value for the company.
Skills:
- Customer and member focus.
- Clear and accurate communication.
- Reliability and follow-through.
- Teamwork and adaptability.
- Attention to detail.
- Professional presence.
- Sound judgment and appropriate escalation.
- Commitment to inclusion, respect, and service excellence.
Qualification And Education:
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.