Job title: Field Support Technician L1 IT Support Location: Collins, Mississippi Work Arrangement: 100% Onsite Employment Type: Contract Duration: Approximately 8 weeks Start Date: October 23, 2026 End Date: Approximately December 18, 2026 (extendable)
Shift Options
1st Shift: 7:00 AM 4:00 PM
2nd Shift: 4:00 PM 1:00 AM
We are seeking an L1 Field Support Technician to provide hands-on support during a technology rollout at a production facility.
Responsibilities
Provide onsite Level 1 technical and end-user support.
Assist users on the production floor during go-live.
Support handheld scanners and related equipment.
Troubleshoot basic hardware, software, connectivity, and access issues.
Support quality, inventory, and shipping processes.
Escalate complex issues appropriately.
Document issues and resolutions.
Follow all facility safety and PPE requirements.
Required Qualifications
1 3 years of IT support experience in Help Desk, Desktop Support, Field Support, or Technical Support.
Strong troubleshooting and communication skills.
Comfortable working directly with end users.
Ability to work independently and learn new systems quickly.
Comfortable working in a production or manufacturing environment.
Availability for the assigned shift and full contract duration.
Reliable transportation to the Collins, Mississippi worksite.
Preferred Qualifications
Onsite or field support experience.
Manufacturing, warehouse, distribution, or logistics experience.
Experience with handheld or barcode scanners.
Experience supporting technology rollouts or go-live activities.
Work Environment
This role requires regular work on an active production floor. Scanners and required PPE will be provided onsite. Candidates must follow all safety requirements, including restrictions on footwear and jewelry.
The ideal candidate is dependable, customer-focused, and comfortable providing hands-on L1 support in a production environment.
Numbers & Facts
Location
Collins, MS
Skills
Bar Code Scannersunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Desktop Administrationunmatched
Distribution Warehousingunmatched
Help Deskunmatched
Identify Issuesunmatched
Logisticsunmatched
Manufacturingunmatched
Mobile Devicesunmatched
On Site Supportunmatched
Production Supportunmatched
Production Systemsunmatched
Shipping/Receivingunmatched
Technical Supportunmatched
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