MSP4, LLC | Full-Time | Onsite (United States) | Up to 10% Regional Travel | 2 to 4 years experience
This is an onsite role. You are MSP4's face at a client site: the person end users see, the person who closes the loop when a laptop will not boot, a printer stops talking to the network, or a new hire's workstation needs to be ready before they walk in the door. Work happens primarily at the client facility assigned to your posted location, with regional coverage for nearby MSP4 clients where it applies. Context switching across clients and priorities throughout the day is part of the job.
MSP4 operates as the embedded IT department for a portfolio of professional services, legal, distribution, manufacturing, and government clients running between 50 and 1,500 users. Compliance weight is real: CMMC L2, NIST 800-171, and SOC 2 are active requirements in this client base. At the L2 tier you operate inside the procedures and runbooks established by the L3 Systems Administrators, Senior Engineers, and the Principal Solutions Architect, who owns design. This role owns clean execution at the endpoint and site layer and fast escalation when a change touches servers, core network, storage, or compliance-scoped systems; it does not own design or server, network, and storage changes, which sit a tier up.
Candidates are scored against these. Categories: Technical, Functional, Consulting, Credentials.
| # | Qualification | Category | Description |
|---|---|---|---|
| 1 | Windows 10 and Windows 11 support | Technical | Imaging, OS troubleshooting, driver work, domain join, and profile and roaming data handling at hands-on desktop level. |
| 2 | Active Directory user support | Technical | Account unlocks, password resets, group membership changes against approved standards, basic OU navigation, and workstation domain re-join. |
| 3 | Group Policy at the user-support level | Technical | Policy troubleshooting and application of existing GPOs at the endpoint, not GPO design or domain-wide policy changes. |
| 4 | Microsoft 365 end-user administration | Technical | Mailbox permissions, OneDrive sync issues, Teams and SharePoint file problems, and license assignment under team standards. |
| 5 | Printer and peripheral support | Technical | Troubleshooting across common office brands (HP, Canon, Xerox, Brother) and manufacturing-floor devices (Zebra, Datamax, Honeywell). |
| 6 | Basic networking at the site layer | Technical | DNS resolution, DHCP behavior, VLAN awareness, patch panel and switch port tracing. Verification and concepts; switch configuration escalates to L3. |
| 7 | Endpoint security hygiene | Technical | Phishing triage, password hygiene, lost or stolen device response, local admin cleanup, and removable-media checks on CMMC-scoped systems. |
| 8 | PSA ticketing discipline | Functional | Ticket ownership from intake through resolution in a PSA or ITSM platform (Jira Service Management preferred; HaloPSA, ConnectWise, Autotask, or ServiceNow transferable). |
| 9 | Escalation judgment | Functional | Recognizes when a change touches servers, core network, storage, or compliance-scoped systems and escalates to L3 rather than acting outside scope. |
| 10 | Multi-client service delivery | Functional | Context switching across clients and priorities through the day while following each site's standards. |
| 11 | End-user communication | Consulting | Clear, calm communication with non-technical users from manufacturing floor staff to executives under production pressure. |
| 12 | Documentation discipline | Consulting | Ticket-close notes another tech can follow without asking questions: reproducible steps, root cause when known, artifacts attached. |
| 13 | Onsite field support experience | Credentials | 2 to 4 years of onsite technology support, field service, or desktop support in a multi-client environment. |
| 14 | US-person status | Credentials | US citizen, US national, lawful permanent resident, or protected individual (refugee or asylee) under US law. Required for CUI and export-controlled system access on CMMC-scoped client sites under CMMC L2. Authorization to work in the US is not sufficient: a work visa (H-1B, L-1, TN), OPT/CPT, or an Employment Authorization Document does not satisfy this requirement. |
| 15 | US-based work location | Credentials | Based in the United States and performing this role from within the United States. Onsite role; no remote-from-abroad option. |
| 16 | Field support certifications | Credentials | A plus, not a requirement. Security+ carries weight on CMMC-scoped sites; Cisco CCNA is favored over CompTIA Network+ for hands-on configuration and the L3 track; Microsoft 365 Fundamentals and early Azure credentials are welcome. |
Required. Absence screens the candidate out.
Preferred. Strengthens a candidate, never screens one out.
| Competency | Behavioral indicator |
|---|---|
| Executes within scope | Closes endpoint and site-layer work inside the runbooks; escalates rather than touching servers, core network, storage, or compliance-scoped systems. |
| Composure under production pressure | Keeps a manufacturing floor or executive user informed and calm while working a live problem. |
| Escalation judgment | Recognizes when the right answer lives a tier up and escalates fast with the context L3 needs. |
| Documentation discipline | Leaves ticket-close notes the next tech can follow without asking questions. |
| Adapts across client sites | Moves between client environments through the day without imposing a personal standard or creating hand-off gaps. |
MSP4 does not operate like a traditional IT department or a ticket-centric help desk. We function as embedded IT leadership for our clients, accountable to their outcomes.
Our Principal Solutions Architect owns the design framework. Engineers at every level, including senior, execute within that framework. The tier structure keeps a multi-client portfolio consistent and audit-ready. Candidates who need design authority to feel effective should pass on this role. Candidates who find satisfaction in high-quality execution and in earning client trust through reliability will do well here.
We are building the operating model in real time. Some processes are documented; others are being written as we go. People here help shape what does not yet exist while executing reliably within what does.
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market professional services, manufacturing, distribution, legal, and government clients across the United States. Our commercial practice and regulated practice serve organizations with serious compliance requirements including SOC 2 Type II and CMMC Level 2.
We are a small team. Every person on it has direct impact on client outcomes. The ladder is tiered for scope and audit; access is not. Everyone here has direct access to everyone else, up to and including the CEO.
MSP4, LLC is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Alongside your resume, submit a one-page cover page in PDF. Name the file CoverPage_LastName_FirstName_FieldSupportTechnicianL2.pdf. Include a header line with your name, the date, and the JD version string shown at the bottom of this posting.
On the cover page, answer the following in order:
Close with the following statement exactly: "I understand that my scope is the endpoint and site layer, and that server, network, storage, and compliance-scoped changes escalate to L3."
One page. PDF only.
MSP4 is hiring for this role in multiple U.S. cities. Other open positions are listed alongside this one.
JD v4.0. Retain this version string on your cover page.