Field Tech II

CompuCom

Dothan, AL

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JOB DETAILS

SALARY

$15.75–$23.10 Per Hour

SKILLS

Automation Systems, Blueprints, Communication Skills, Computer Science, Computer Skills, Corrective Action, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Electricity, Electromechanics, Electronics, Equipment Maintenance/Repair, Establish Priorities, Geography, Hand Tools, Identify Issues, Leadership, Legal, Maintenance Services, Microsoft Office, Microsoft Outlook, Multitasking, On Site Support, Presentation/Verbal Skills, Preventative Maintenance, Procedure Development, Project Schedule, Retail, Safety Standards, Schematics, Small Business, Technical Support, Time Management, Writing Skills

LOCATION

Dothan, AL

POSTED

30+ days ago

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Technician to join our team.

As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

Responsibilities

+ Provide on-site troubleshooting, repair, and preventative maintenance for automated machines and equipment in accordance with established procedures and guidelines.

+ Diagnose electro-mechanical issues and perform corrective actions to restore equipment functionality.

+ Adjust machine settings and configurations to meet operational specifications and service requirements.

+ Read and interpret blueprints, schematics, and diagrams to properly position, secure, and service equipment.

+ Utilize a variety of hand and power tools to complete service tasks safely and efficiently.

+ Communicate clearly with customers, internal teams, and stakeholders regarding service activities and equipment status.

+ Maintain accurate service documentation and adhere to quality and safety standards.

+ Manage multiple service tasks simultaneously while maintaining attention to detail and service quality.

Skills & Qualifications

+ Associate's degree (or equivalent experience) in Computer Science, Electronics, Mechanics, or a related field.

+ 3–5 years of experience in a related field service or technical support role.

+ Strong electro-mechanical troubleshooting background.

+ Experience working with a wide range of tools and diagnostic equipment.

+ Working knowledge of electrical, mechanical, and control components of automation systems.

+ Proficiency with Microsoft Office applications, including Outlook.

+ Strong written and verbal communication skills with customers, team members, and leadership.

+ Ability to work independently, prioritize tasks, and meet deadlines in a client-driven environment.

Wage Range:

The hourly rate for this position is between $15.75 - $23.10 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

About the Company

CompuCom

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