Compucom Systems Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It. We are looking for a Field Tech II to join our team.
As a Field Technician, you will serve as the primary onsite contact for technical and service-related issues. Responsibilities include:
• Troubleshooting, installing, and repairing laser printers, wide-format printers, plotters, kiosks, POS systems, and related hardware and software. • Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions.
Responsibilities ---------------
Diagnose and resolve issues with printers, plotters, kiosks, and POS systems. Install, configure, and maintain hardware and software. Perform routine maintenance to optimize equipment performance. Deliver clear technical assistance to customers onsite and over the phone. Maintain accurate service records and uphold quality standards.
Skills & Qualifications ----------------------
Strong knowledge of printers, computer hardware, and software. Electromechanical experience is a plus. Proven troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple priorities and work independently or in a team.
Physical capability to lift up to 50 lbs.
Wage Range ----------
The hourly rate for this position is between $20.25 - $29.70 per hour. Factors which may affect starting pay within this range may include geography, market skills, education, experience, and other qualifications of the successful candidate.
Benefits --------
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • Disability plans • Employee Assistance Program • Paid holidays up to 12 days annually • Paid time off, minimum of 10 days annually, which increases with seniority level • Paid parental leave, minimum of 10 days annually • 401k • FSA/HSA pre-tax benefits
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice, subject to applicable law.
Equal Employment Opportunity ---------------------------
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.