What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM's are responsiblefor prompt reporting of technical issues and resolutions in the market for further follow-up.
Key Accountabilities
- Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks.
- Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issues.
- Support Techline function through taking in-bound calls during scheduled shifts.
- Administer customer goodwill and manage warranty claim authorization/processing.
- Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested
Qualifications, Experience, and Skills
Minimum Educational Qualifications:
- High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.
- Associates' degree in Business Management desired.
Minimum Experience :
- 5 years minimum Powersports dealership experience (service operations and/or management) required.
- Extensive experience in the repair and servicing of Powersports products.
Other Job-Specific Skills :
- Strong Technical troubleshooting skills and the ability to operate Powersports products
- Strong understanding of dealership business operations
- Strong communication and interpersonal skills
- Basic PC skills including MS office programs
Working Conditions
- This position reports to the Powersports Sales and Service Division located at the American Honda ManufacturingFacility in Timmonsville SC.
- Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays.
- Responsible for scheduled Techline duties. The position will be based at the SCM Technical Service office or from associate's home depending on assignment.
- Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships.
- Requires customer relations skills to meet and talk with customers (in person and over the phone).
- Ability to motivate and coach dealership personnel to improve customer experience.
- Extensive computer work and cell phone time to stay in communication with AHM and dealership staff.
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.