Field Technical Support Representative Location: Moorestown, NJ (100% an onsite role) Duration: Contract (Long Term) Rate: DOE
MUST BE USA CITIZEN
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Essential Job Functions:
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analyses and prepares reports on system problem trends and issues.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications:
Three or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practices
Other Qualifications:
Interpersonal skills to work with customers and other unit personnel
Analytical and problem solving skills
Communication skills: Time management and organizational skills Ability to resolve non-complex hardware and equipment problems
Numbers & Facts
Location
Moorestown, NJ
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Engineering Softwareunmatched
Equipment Maintenance/Repairunmatched
Interpersonal Skillsunmatched
On Site Supportunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Flowunmatched
Programming Languagesunmatched
Reporting Skillsunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Software Designunmatched
Software Developmentunmatched
System Operationsunmatched
Systems Maintenanceunmatched
Technical Analysisunmatched
Technical Supportunmatched
Technical/Engineering Designunmatched
Test Plan/Scheduleunmatched
Testingunmatched
Time Managementunmatched
Trend Analysisunmatched
United States Citizenunmatched
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