Field Technical Support Representative

Job Title: Field Technical Support Representative III
Location: Pennsylvania
Duration: 24 Months

Role Summary

Provide onsite technical support for HP PC and printer products. Responsible for break/fix services, preventive maintenance, toner supply, and asset management. Ensure customer satisfaction through timely issue resolution and professional communication.

Key Responsibilities

• Diagnose and repair laptops, desktops, workstations, and printers.

• Perform preventive maintenance and system calibration.

• Manage toner supply and asset tracking.

• Complete service requests (CBA RITM) and document work performed.

• Deliver onsite customer support and build strong client relationships.

• Collaborate with HP technical teams for escalations and advanced troubleshooting.

Required Skills & Experience

• 3-5 years of field service experience (PC/Printer support preferred).

• Strong mechanical/electrical troubleshooting skills.

• Knowledge of electromechanical systems and diagnostic tools.

• Excellent communication and customer service skills.

• Ability to work independently in varied onsite conditions.

Additional Requirements

• High School diploma or equivalent; technical certifications preferred.

• Background checks may be required based on client agreements.