Field Technical Trainer Applications Specialist

BLM Group

Novi, Michigan

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JOB DETAILS

SKILLS

Autodesk Inventor, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), CATIA CAD, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Design Services, Documentation, Driver's License, High School Diploma, Licensing, Machine Tool, Manufacturing, Manufacturing Equipment Maintenance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Military, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Production Management, Software Administration, Software Engineering, SolidWorks, Systems Maintenance, Technical Support, Technical Training, Testing, Time Management, Training Program Development, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Novi, Michigan

POSTED

1 day ago

BE PART OF A MANUFACTURER LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Field Technical Trainer Applications Specialist
Department: Technical Service
FLSA Status: Non-Exempt
Cost Center: US1000005A - Service Department

Summary

Under minimal supervision of the Training Development and Laser Applications Support Manager, the Field Technical Trainer and Applications Specialist, conducts internal and/or external training courses for both customers, or BLM personnel, and provides direct support to the Laser Applications Support team.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Conducts training courses for both customers and BLM personnel on the operation and maintenance of laser systems; the use of the entire BLM Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
• Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
• Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
• Help develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
• Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
• Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
• Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
• Ability to travel up to 100%, as required by management.
• Other duties as assigned by management.

Education and Experience

• High School diploma required, Associate degree in a technical discipline and/or equivalent technical military training preferred.
• At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
• At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.

Knowledge, Skills, and other Abilities

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficient with CAD/CAM programming
• Ability to diagnosis and resolve technical issues quickly and efficiently
• Mechanical aptitude
• Excellent verbal and written communication skills
• Excellent organizational skills
• Must be able to work effectively with minimal supervision
• Must have exceptional time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Proficient in Windows OS and Microsoft Office/Suite

Licensing/Certifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones

About the Company

BLM Group

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