Field Technician

Job Title: US - Field Technical Spt Cons III - US4

Location: Billings, MT

Duration: Contract - 24 months

Pay Range: $25.09/hr - $32.00/hr (W2)

Job ID: 407040

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant III to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in on-site hardware diagnosis and repair across laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve customer issues efficiently while meeting contractual and financial objectives.

Responsibilities:

• Perform on-site break/fix support for HP PCs, printers, and peripherals.
• Configure hardware, software, and simple network components.
• Execute unit repairs, part replacements, and alignments using proper tools and procedures.
• Collaborate with escalation teams to implement technical action plans to remediate PC/print issues.
• Educate customers on technology use and maintenance while managing expectations on-site.
• Prioritize and manage multiple service events in a fast-paced environment.
• Complete required administrative tasks with accuracy and timeliness.

Required Skills & Qualifications:

• Technical and mechanical proficiency in PC and printer hardware repair.
• Ability to troubleshoot logically and systematically, including basic networks and third-party software interactions.
• Strong interpersonal communication skills for customer-facing work.
• Attention to detail and commitment to documentation and administrative responsibilities.
• Ability to balance priorities, make sound business decisions, and understand financial impacts of service delivery.
• Capability to lift and move up to 50 pounds; ability to bend, crawl, stoop, and sit as needed for on-site work.
• Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
• High School diploma or equivalent with additional hardware technology training; college preferred.

Preferred Skills:

• Hands-on experience with HP printers and alignment apparatus.
• Familiarity with RPOS and workstation platforms.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Details

• Dress Code: Business Professional (black slacks and blue collared shirt).
• Cell phone reimbursement and company laptop/tablet provided.
• Overtime required as needed.
• Work On Site Required: No; Client Interface Required: No.

Background Check Notice

Employment is contingent on successful completion of background checks in accordance with applicable laws and customer agreements. Checks may include verification of employment history, education, drug screening, credit, and relevant registries as contractually required.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.