Field Technician (Engineering Operation Tools & Application Support)

L3Harris Technologies Inc

Greenville, TX

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JOB DETAILS

SKILLS

Analysis Skills, Business Processes, Career Counseling, Communication Skills, Configuration Management, Customer Support/Service, Debugging Skills, DoD Secret Clearance, Documentation Standards, English Language, Establish Priorities, Facebook, Help Desk, High School Diploma, Identify Issues, Interpersonal Skills, LinkedIn, On Site Support, Organizational Development/Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product Lifecycle Management, Secret Clearance, Software Administration, Software Installation, Spanish Language, Standard Operating Procedures (SOP), Systems Maintenance, Team Player, Teamcenter, Technical Publications, Training Tools, Twitter, United States Citizen, United States Department of Defense (DoD), Writing Skills, YouTube

LOCATION

Greenville, TX

POSTED

30+ days ago

Field Technician (Engineering Operation Tools & Application Support) at L3Harris Technologies

We have been made aware of a fraudulent email originating from a "joinus-l3harris" or "viazohorecruit" domain. These are not legitimate L3Harris contacts. Fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is normally carried out through fake websites, job postings, chat applications or email accounts claiming to be from L3Harris. Please review the L3Harris Recruitment Fraud Awareness Message for additional information.

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L3Harris Recruitment Fraud Awareness Message

L3Harris Recruitment

Fraud Awareness Message

Fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is normally carried out through fake websites, job postings, chat applications, or email accounts claiming to be from L3Harris. To help spot these scams, remember that during our formal recruitment process, L3Harris will NOT (1) ask you for money; (2) offer to send you a check before doing any work; (3) require you to provide sensitive personal information early in the process or sensitive information about your previous employer; (4) send you emails from free commercial services (e.g. Gmail, Yahoo, Hotmail).

If you have been contacted by anyone representing themselves as being from L3Harris and are concerned about their legitimacy, please make us aware immediately by emailing us at staffing@L3Harris.com .

If you believe you have been scammed, contact local law enforcement and report the incident to the U.S. Federal Trade Commission here. L3Harris has no responsibility for fraudulent job offers and advises candidates to follow the guidance provided above.

Field Technician (Engineering Operation Tools & Application Support)

Greenville, Texas

Job ID 36884

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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Tile: Field Technician B (Engineering Operation Tools & Application Support)

Job Code: 36884

Job Location: Greenville, TX (On-Site)

Job Schedule: 1st Shift 9/80 OR 5/8's M-F

Job Description:

The Field Technician will be responsible for playing a crucial role in helping to shape and maintain our backend systems, and support end users with things such as Teamcenter and other business processes, NX behavior, internally developed tools among other Customer base day to day support and liaison. This role will very much be the "digital face" of the group to the business offering best foot forward(empathy and understanding) or "holding the line" behavior as appropriate.

Essential Functions:

Front line support to end users' day-to-day workloads for problems encountered and escalating interlaly or externally as appropriate.
Debugging and Troubleshooting issues with access/end users training/ tool deficiency or other.
Installations of software in and around users' schedules.
Ability to identify common themes and offer better solutions as plugged into the team.
Develop, maintain, and document issues for Development team to address while supporting the short term.
Develop, maintain and document standard operating procedures until the developer or new approach is operational.
De-escalate high-pressure interpersonal situations while identifying and delivering end-to-end user training to improve organizational proficiency.
Analyze and report on weekly performance metrics, leveraging data-driven insights to identify gaps and architect future-state solutions.
Comfortable with various digital tools/systems for tracking and executing work.
Prioritize and work issues/tasks/tickets based on criticality of need.
Exercise strong professional judgement to identify when managerial oversight is required and actively apply feedback to enhance future performance.
Prioritize direct outreach by engaging end-users via phone, teams or emai las appropraite to ensure rapid issue resolution and personalized support.
Demonstrates ability to collaborate with a team and share knowledge as well as identify issues from a recent push to production.
Excellent problem-solving skills and the ability to adapt to new technologies and tools and explain the behavior seen from a user perspective to the dev team.
Ability to work effectively in a fast-paced environment and communicate with help is needed.
Demonstrate discretionary judgment in prioritizing immediate problem resolution against administrative requirements to minimize user downtime.
Proactive, high-energy professional who maintains a solution-oriented mindset and drives results with minimal supervision.
Ability to adapt to various Software Tools for internal and external team/customer use without full understanding ranging from basic level operatiiojn and validation to installations.
Excellent communication skills both verbal and written.
Ability to obtain and maintain a Secret DoD Clearance.
Other duties as assigned by Supervisor.

Qualifications:

High School Diploma or equivalent with four (4) years of experience with End-User Support.
2 years post- secondary/associate's degree with two (2) years of experience with End-User Support.
Must be a U.S. Citizen.

Preferred Additional Skills:

Active Secret Clearance.
Teamcenter or other PLM exposure and usage

#LI-AH1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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Field Technician (Engineering Operation Tools & Application Support)

L3Harris Technologies Inc

Greenville, TX

About the Company

L3Harris Technologies Inc

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