Description
Department:
Service
Reports To:
Service Manager
Location:
Artesia, New Mexico
Job Overview
Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.
Key Responsibilities
Equipment Maintenance & Repairs
- Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
- Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
Customer Support
- Respond promptly to service requests at customer job sites.
- Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
- Ensure customer satisfaction by minimizing equipment downtime.
Documentation
- Maintain accurate service records, including repair logs, parts used, and labor time.
- Provide detailed feedback on equipment performance and potential issues to the Service Manager.
Safety and Compliance
- Adhere to all safety protocols and guidelines when working on equipment and job sites.
- Ensure compliance with company policies, local regulations, and industry standards.
Collaboration
- Work closely with the service team to prioritize and schedule fieldwork.
- Provide feedback on equipment usage and potential improvements to rental operations.
Requirements
Qualifications
Education:
- High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.
Experience:
- 2+ years of experience in heavy equipment maintenance and repair.
- Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
Technical Knowledge:
- Strong understanding of hydraulic, electrical, and mechanical systems.
- Proficiency with diagnostic tools and repair equipment.
Skills:
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills to interact with customers and team members.
- Ability to work independently and manage time effectively.
Licenses and Certifications:
- Valid driver's license required; CDL preferred.
- Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.
Physical Requirements
- Ability to work in outdoor environments, including inclement weather.
- Capability to lift and move heavy parts and tools (up to 75 lbs.).
- Willingness to travel within the assigned territory and occasionally work extended hours & overnight
What We Offer
- Competitive hourly wages with opportunities for overtime.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Company-provided tools and equipment for fieldwork.
- Ongoing training and development opportunities.
Join Our Team
At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.
Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.