Field Technician I

Join our team in Indianapolis, IN, where you will have the opportunity to work in a dynamic and challenging environment. We are seeking a motivated individual with a strong technical skillset to assist in the installation and maintenance of our network infrastructure.

Requirements

• Must possess a valid driver's license.
• Candidate must drive their own vehicle.
• Technical skillset with the ability to follow installation standards and possess good comprehensive skills.
• Telecom background, with experience in the installation of Fiber Optic Cable and Testing.

Key Responsibilities

• Utilize hand tools, testing instruments, and computerized devices for installation and troubleshooting.
• Diagnose network or equipment issues under pressure and provide timely solutions.
• Ensure accuracy in installations, repairs, and documentation to prevent service interruptions and compliance violations.
• Maintain tools, test sets, and electronic equipment including fiber optic transmission equipment, Lightwave multiplexing equipment, AC and DC power equipment.
• Assist in the installation, provisioning, testing, and maintenance of DS0 through OC192 services.
• Monitor and locate routes, execute restoration in the event of a service interruption, and proactively respond to potential problem areas to ensure network integrity.
• Update installation records, log information on trouble tickets, and provide status updates and reports on assignments.
• Perform preventive and scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems and high-voltage electrical systems.
• Assist in the installation, change, decommissioning, and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers.
• Utilize industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• Coordinate shipping and receiving of company and customer materials.
• Learn and use systems and applications required to perform job functions effectively.
• Provide regular status updates and reports on problem situations to management.

Non-Technical Skills

• Excellent verbal communication skills for interacting with customers and team members.
• Strong collaboration and teamwork abilities.
• Critical thinking and problem-solving skills.
• Effective time management and customer obsession.

This is an entry-level position with normal work hours of 7-4 or 8-5, with no on-call requirement.