Analysis Skills, Apple Desktops, Apple Macs, CompTIA A+, Cryptography, Customer Support/Service, Database Recovery, Desktop PC, Help Desk, Identify Issues, Laptop PC, Logistics, Logistics Management, Management Strategy, Microsoft Active Directory, Microsoft Windows Operating System, Network Administration/Management, On Site Support, Preventative Maintenance, Printers, Procedure Development, Process Development, Property Management, Purchasing/Procurement, Requirements Management, Standards Development, Supplier Optimization, Supply Chain, Supply Chain Management, Supply Chain Optimization, Systems Administration/Management, Technical Support, Trend Analysis, United States Citizen, Wireless Communications
Job Description
Job Title: Field Technican II
Location: Atlanta, GA
Eligibility: Candidate must be a clearable US Citizen that is able to
obtain a Public Trust clearance
Job Description:
HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT
Provide outstanding customer support assistance via phone and email in
Windows 10/11.
- Perform some network administration tasks, including creating new
users, assigning rights, resetting passwords in Active Directory,
etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices -
Android, iPhone or iOS devices.
- Assist with creating processes and methods to gather supply chain
data.
- Collect and analyze basic supply chain data in order to understand
where the errors in the supply chain are occurring, and what factors
may be causing them under close supervision.
- Assist with developing requirements and standards for procurement,
delivery packaging and inventory procedures.
- Determine the most cost-effective methods of shipment and schedules.
Global Logistics Services
- · Offer logistics support in shipping, procurement, equipment, training, etc., worldwide.
- · Follow customer-defined property management procedures.
- · Plan preventive maintenance and manage spares, usage, shipping, and history tracking.
- · Use customer systems for procurement and travel requests.
- · Develop a flexible warranty program and manage the supply chain efficiently to cut costs.
- · Maintain an integrated logistics program focused on spare parts and preventive maintenance, with analysis to enhance the management model.
Global Desktop Refresh Services
- · Troubleshoot and resolve basic hardware and software issues.
- · Assist the Global Activities logistics manager in preparing desktops, laptops, and servers for shipment to international locations.
- · Prepare equipment for shipping.
- · Unbox and re-box equipment.
- · Install operating systems and required software.
- · Encrypt all laptops and update the security database with recovery files.
- · Follow written procedures to image and encrypt target computers.
- · Provide PC imaging and laptop encryption for the Global Activities refres
WHAT YOU’LL NEED TO SUCCEED
- IT related experience troubleshooting hardware and software, and
connectivity issues.
- Partner with other internal and external to implement changes and
new systems.
- Support the planning and implementation of supply chain optimization
projects.
- Maintains current knowledge of supply chain management trends.
IT Helpdesk/User Support experience to include 100% telephone support
for local & remote customers using Windows 10/Office 365.
- Experience configuring MAC desktops and Laptops.
- Experience troubleshooting general networking, wireless , and
connectivity problems; and knowledge/experience with remote desktop
and VPN (Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and
mobile devices such as Android, iPhone or iOS device, Apple/Mac.
- Knowledge of the Service Now - Ticketing System.
High School Diploma or GED
- More than one of the certifications below are desired, A+, ITIL,
Net+, CHDP, MCP, MCSA
- Candidate must be able to lift computers and printers weighing up to
50 lbs.
A
ATR Arena Technical Resources