Field Technician

Job Title: Field Technician

Location: Johnson City, TN

Duration: Contract - 24 months

Pay Range: $24/hr $25.36/hr (W2)

Job ID: 408091

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II to provide customer-facing, onsite break/fix support for HP PC and printer technologies. The role focuses on hardware support for laptops, desktops, RPOS, and workstations. Printer support experience is preferred. The environment is fast paced and requires a positive approach, resilience, and the ability to manage multiple priorities while delivering quality service.

Responsibilities:

• Perform onsite break/fix services for HP PC and printer equipment, including configuration, installation, and unit repair.
• Troubleshoot hardware issues and assist with basic software, network, and switch-related problems.
• Execute technical action plans and collaborate with escalation personnel to resolve PC and printer incidents.
• Educate customers on technology use and maintenance while managing expectations and service outcomes.
• Prioritize and balance multiple service tickets in alignment with contractual commitments and customer needs.
• Document work performed, parts used, and administrative details with accuracy and attention to detail.

Required Skills & Qualifications:

• Technical and mechanical hardware repair experience for PCs and printers.
• Strong mechanical aptitude and proficiency with tools and alignment apparatus.
• Ability to diagnose and resolve hardware issues methodically, including basic third-party software and network elements.
• Effective interpersonal, verbal, and written communication skills in customer settings.
• Strong prioritization, planning, and independent work capabilities within standard procedures.
• Understanding of financial impacts related to service delivery and parts usage.
• Physical ability to bend, crawl, stoop, sit, and lift up to 50 pounds.
• Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
• High school diploma or equivalent with additional hardware technology training. College preferred.

Preferred Skills:

• Hands-on experience with printers and multi-vendor peripherals.
• Customer-facing field service experience with incident escalation and action planning.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Details

• Dress Code: Business Professional. Black slacks and blue collared shirt.
• Equipment: Cell phone reimbursement and a laptop or tablet will be provided.
• Background Check: Employment may require background screening per customer agreements, which can include employment history, education, drug, credit, and sex offender registry checks.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.