At
CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
We are currently seeking a qualified
Field Technician to provide support in Tucson, AZ.
This technician will serve as a primary onsite contact for technical and service-related issues. The role will be responsible for troubleshooting, installing, configuring, repairing, and maintaining a variety of IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software.
The Field Technician will be dispatched throughout the assigned service region to diagnose and resolve technical issues, perform equipment installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure-related projects. The technician will work independently while collaborating with Level II, Level III, Lead Technicians, and remote support teams when required to ensure timely and accurate resolutions. Strong customer service, communication, troubleshooting, and documentation skills are essential. The technician must be comfortable working in customer environments, managing multiple priorities, and completing assignments in accordance with established procedures and service-level requirements.
Duties and Responsibilities:Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment
Troubleshoot hardware, software, network connectivity, and system-related issues
Install, configure, and maintain computer hardware, peripherals, software, and related applications
Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections
Perform basic cable installation, cable management, repair, and testing as required
Diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations
Re-terminate and repair network cables according to applicable wiring standards
Use cable testers and other diagnostic tools to identify cable faults and connectivity issues
Perform routine and preventive maintenance to optimize equipment performance and reliability
Provide technical assistance and professional customer support onsite and remotely when required
Clearly communicate technical issues, resolutions, and next steps with customers and internal support teams
Obtain customer confirmation that the issue has been resolved before completing the service call
Maintain a clean and organized work area during and after service activities
Maintain accurate service records, case notes, inventory records, and other required documentation
Track and manage IT assets, equipment, parts, and inventory
Independently order, track, and manage replacement parts to support contractual service-level requirements
Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed
Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives
Provide basic training and guidance to customers on new or existing technologies when required
Schedule and perform preventive or quarterly maintenance activities according to customer requirements
Support scheduled after-hours or overnight maintenance activities when required by the customer
Follow all company, customer, safety, security, and service procedures
Complete assigned work within established SLA, quality, and customer service requirements
Skills and Qualifications:
Strong knowledge of computer hardware, software, peripherals, and common IT systems
Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment
Experience with POS systems, kiosks, network equipment, or other specialized technology is a plus
Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting
Experience with cable management, installation, repair, termination, and testing is a plus
Strong troubleshooting, diagnostic, and problem-solving skills
Electromechanical experience is a plus
Ability to configure hardware and complete required software and application setups
Strong communication skills with excellent attention to detail
Excellent customer service skills and the ability to interact professionally with customers
Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision
Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details
Ability to collaborate effectively with other technicians, support teams, and customer representatives
Ability to use common hand and power tools, including a drill and tape measure
Ability and willingness to use a ladder with approximately 10-foot reach
Ability to lift and move equipment weighing up to 50 lbs
Willingness to travel throughout the assigned geographic service area and work at customer locations
Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required
Wage Range:
The rate for this position is between
$16.50 - $22.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants:
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents:
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants:
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants:
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#INDCCStaffing
On-Camera Video Interview Notice:
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.