Field Technician

The Field Technician position is a key role at WindowWorks you are the tip of the spear when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making WindowWorks a memorable company in the eyes of our clients.

The Field Technician represents the future leadership of WindowWorks Operations Department. FTs who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with WindowWorks.

Job Description:

Site Assessments: Visit residential or commercial locations to measure window, door, and sliding glass door openings.

Order Verification: Ensure orders meet installation specifications and create comprehensive purchase orders detailing material and labor requirements.

Customer Interaction: Review installation processes with customers, addressing any questions or concerns.

Problem-Solving: Identify potential challenges that could impact customer expectations, job costs, or code compliance, and recommend solutions.

Service Tasks: Maintain service parts inventory and equipment, complete service assessments, and fulfill service appointments as needed.

Requirements:

Education: High School Diploma, GED, or equivalent.

Experience: 2+ years of professional experience measuring and installing or repairing windows, roofing, siding, or related home improvement projects.

Technical Skills: Proficiency with Microsoft Word and Excel; experience with Customer Relationship Management (CRM) systems is preferred.

Certifications: Must be able to pass EPA certification and adhere to EPA regulations.

Other: Valid Drivers License and the ability to use an extension ladder safely.

Preferred Qualifications:

Technical Proficiency: Ability to navigate various applications on devices like iPads.

Customer Focus: A customer-centric mindset with superior time and project management skills.

CRM Experience: Familiarity with systems like Salesforce or Microsoft Dynamics.

Benefits:

While specific benefits for WindowWorks LLC are not available, companies in this sector often offer:

Competitive salary with performance-based bonuses.

Health benefits, including medical, dental, and vision coverage.

Retirement plans, such as a 401(k).

Paid time off and holidays.

Opportunities for professional development and career advancement.