Automotive Repair and Maintenance, Best Practices, Biology, Commissioning, Communication Skills, Computer Skills, Control Systems, Customer Relations, Customer Support/Service, Customer Training, Drug Manufacturing, Electricity, Electromechanical Systems, Electromechanics, Electronics, Equipment Maintenance/Repair, HVAC, High School Diploma, Identify Issues, Instrumentation, Leadership, Lift/Move 100 Pounds, Maintenance - HVAC, Microsoft Excel, Microsoft Word, Multitasking, On Call, On Site Support, Operational Support, Organizational Skills, Power Generation, Preventative Maintenance, Root Cause Analysis, Scientific Research, Semiconductors, Service Delivery, Standard Operating Procedures (SOP), System Operations, System Start-Up, Time Tracking, Training/Teaching, Water Quality Testing, Willing to Travel
Field Service Technician – High-Purity Water Systems
Location: Graham, NC (and surrounding service territory)
Pay: $25/hr.-$40/hr. (Direct Hire)
Hours: 7am-until (40-55 hours weekly)
About the Opportunity
Join a company at the forefront of mission-critical water purification technology. We design and support advanced high-purity water systems used in industries where precision matters most—pharmaceutical manufacturing, life sciences research, semiconductor/electronics, and industrial power generation.
This is a hands-on technical role for individuals who enjoy solving complex mechanical and electro-mechanical challenges in the field. If you come from HVAC, automotive/diesel, industrial maintenance, or other equipment service backgrounds, this role offers a structured path to transition your skills into a highly specialized, high-demand industry.
We provide full training on our systems—what matters most is your mechanical aptitude, troubleshooting ability, and commitment to delivering exceptional service.
What You’ll Do
As a Field Service Technician, you will be the trusted expert ensuring our customers’ water systems operate at peak performance:
- Perform preventative and corrective maintenance on high-purity water systems
- Diagnose and troubleshoot mechanical, electrical, and control system issues impacting system performance and water quality
- Support installation teams during commissioning and startup of new systems as needed
- Document all service activity accurately, including parts used, time tracking, and service notes per SOPs
- Partner with engineering and service leadership to identify root causes and implement long-term solutions
- Build strong, trusted relationships with customers through consistent, high-quality service
- Educate customers on best practices for system care and operational efficiency
- Maintain a strong safety-first mindset in all field and shop environments
- Keep service vehicles, tools, and workspaces clean, organized, and professionally maintained
- Participate in rotating on-call schedule to support customer needs
- Other duties as assigned in support of service operations
What We’re Looking For
- 3+ years of experience in equipment service, field service, or industrial maintenance (customer-facing experience strongly preferred)
- Strong mechanical and electrical aptitude
- Experience with troubleshooting electro-mechanical systems, instrumentation, or controls
- Background in HVAC, automotive/diesel repair, industrial equipment, or similar technical fields
- Comfortable working independently in the field and managing multiple priorities
- Strong communication and customer service skills
- Proficiency with basic computer tools (Word, Excel, web-based systems)
- High school diploma or GED required
What We Offer
We invest heavily in our technicians because your success drives ours:
- Competitive base salary
- Full benefits package: Medical, Dental, Vision, Life Insurance
- Health Savings Account with company contributions
- 401(k) with 100% match up to 4%
- 9 paid company holidays
- Generous PTO that grows with tenure
- Tuition and education assistance programs
- Employee referral bonuses
- Continuous training from internal and external industry experts
Work Environment & Lifestyle
- Field-based role working inside industrial and regulated customer facilities
- Significant local travel throughout the service territory
- Approximately 7 overnight stays per month
- Rotating on-call responsibility for customer support
- Must be able to lift up to 100 lbs occasionally
- Fast-paced, hands-on work with high visibility and impact
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Graham Personnel Services