Job Duties:
- Conduct frequent on-site visits across assigned imaging centers to deliver interactive, instructor-led training for new hires and existing clinic staff.
- Facilitate side-by-side coaching, shadowing, and real-time feedback for front desk personnel on patient engagement techniques, consultative positioning, and handling patient questions.
- Model best-practice patient conversations for optional AI-enhanced imaging add-ons and Longevity product offerings.
- Support site readiness and go-live activities for new Longevity offerings, AI enhancements, and operational system updates.
- Audit front-desk workflows, patient intake steps, and documentation procedures to ensure compliance with clinical, privacy, and consent requirements.
- Implement standardized job aids, scripts, and facilitator guides developed in partnership with the Associate Director.
- Monitor site-level performance indicators and partners with site leadership to identify opportunities, address performance gaps, and implement targeted coaching and action plans to improve adoption and operational outcomes.
Education and Experience:
- High school diploma required. Bachelor’s degree in healthcare administration, Education, Business or related field highly preferred.
- 2+ years of experience in healthcare operations and front-desk/practice workflows, patient advocacy, or consultative service delivery.
- 2+ years corporate training experience strongly preferred.
Knowledge, Skills, and Abilities:
- Strong facilitation, presentation, and interpersonal coaching skills with the ability to build immediate rapport with clinic teams.
- Familiarity with medical imaging, clinical scheduling workflows, electronic health record (EHR) systems, or patient consent documentation.
- Solid organizational and analytical skills to review site-level metrics and translate data into coaching opportunities.
Work Environment & Physical Requirements:
- Willingness and ability to travel frequently among designated regional imaging centers (50–70% fieldtravel).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.