The Field Training Associate plays a key role in creating store culture and excellence through conducting store and kitchen leadership certifications. The candidate will also be responsible for assisting with training and leadership development programs for Parker's store associates and leaders. The ideal candidate is enthusiastic and passionate about growing others. The Field Training Associate should understand business operations, challenges, and decision-making processes in order to best implement Parker's training and development strategy in an operational environment. This role is field-based and requires regular travel between assigned stores and occasional travel to headquarters and other districts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct task and process-based certifications on all store and kitchen leadership trainees.
Work closely with in-store trainers to ensure proper training is being delivered at the store level.
Provide consistent feedback to Learning and Operational Leadership
Utilize excellent communication skills to provide formal and informal one-on-one coaching conversations to both line-level and management-level associates
Partner with leadership to identify strengths and opportunities of the management pipeline
Develop communication cadence with store and district leadership to create learning solutions for operational challenges
Ensure accountability of standards using guides, checklists, and exams
Recommend to store, district, and regional leadership when to provide more training or termination when necessary.
Host district training sessions for new training rollouts
Drive a culture of learning and inclusivity by fostering an environment that celebrates success and provides coaching for opportunities
Provide ongoing development of management team within districts.
Assist in transitioning new managers at assigned locations
Partner with regional and district managers to support operations through training initiatives
Enliven store culture through communication initiatives
Knowledge, Skills, and Abilities:
Basic consulting and facilitation/platform skills are essential
Role requires strong time management skills
Strong program and organizational skills
Strong verbal and written communication skills; ability to articulate and gain support from others
Ability to develop and maintain strong interpersonal relationships with district and regional team members
Strong understanding of store operations and the market
Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet the objectives of assignments
Able to perform in a matrix environment
Ability to problem solve for decision-making
Present ideas, expectations, and information in a concise, well-organized way
Manage group or interpersonal conflict situations effectively; mediation skills are a plus
Able to effectively assess risk against business benefit
Proficient in Microsoft Office Suite
Collaborative role as a team player
Deliver results and ability to balance priorities under pressure
Analytical to make decisions using data and business knowledge
Comfortable with complexity, ambiguity, and change
Trustworthy with strong business integrity and ability to hold sensitive information in confidence
EDUCATION AND REQUIREMENTS
Required:
A minimum of 3 years of previous training experience or Operations Leadership experience (that included training components) or equivalent.
Previous experience as a trainer, corporate training specialist, or related position
High School Diploma or equivalent required
Preferred:
Operations Experience in Convenience Stores, Retail, or Quick Serve Restaurants
Food Safety Training Certification or the ability to be certified.
Familiarity with Learning Management Systems
BA/BS preferred
TRAVEL
Travel within a District on a daily/weekly basis
Occasional travel to the Main Office location
PHYSICAL REQUIREMENTS
Prolonged period of standing to facilitate training
Standing, sitting, bending, and lifting to illustrate during training
Prolonged periods sitting/standing at a desk and working on a computer