Field Training Specialist

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

Benefits Include

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays
  

DEFINITION
The Field Training Specialist I manages, executes and implements training plans for increased operational performance at the store level. This position protects the integrity of the Zaxby's brand through precise knowledge and training of the operating system at new restaurant openings.

ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:

• Assist with communication, execution, and implementation of new store opening training for store level employees
• Follow training schedule and effectively complete all training activities for new store openings in accordance with Brand standards
• Train store employees in operational procedures and Brand standards in settings such as classroom, hands-on, and shoulder-to-shoulder
• Assist in facilitating vendor relationships during grand opening training and first week of business
• Communicate and set training and operational goals with franchisee, management team and team members to achieve a high level of staff performance
• Learn documentation process to create opening summary with detailed and comprehensive reports, analysis, and evaluation of restaurant training and operations
• Participate in regular meetings with franchisee and management teams to strategize and problem solve throughout store opening process
• Coach store management and employees to improve knowledge and performance while on the job
• Adhere to urgent schedules and time lines for opening training and documentation
• Conduct field training at existing restaurants and observe post opening visits as necessary and depending on store needs
• Able to solve relatively simple problems by making prudent decisions that are timely and well researched with awareness of how the result could impact the brand
• Assist other ZFL Departments with projects and assignments when needed and approved by Restaurant Openings and Training Manager
• Facilitate in-store training for the onboarding process of ZFL new employees as it relates to store operational procedures
• Implementation of company standards, procedures and operation of new and existing restaurants by serving as the Ambassador for Zaxby’s brand, culture and values
• Evaluate, develop and improve on departmental standards by offering fresh perspectives and new ideas
• Chooses the appropriate communication approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship
• Acts as an advocate between ZFL and Franchisee including recommends and coordinates the assistance of corporate support staff and peers to optimize business results, when appropriate (e.g. design and construction, Training, ODI, HR, Menu Innovation, Marketing, IT)
• Builds rapport and maintains open lines of communication with peers, Franchisee, Openings Consultant, and Field Operations Manager; manages conflict respectfully
• Contributes to openings follow-up action plan creation with FTS, and supports execution of action plan in stores

KEY COMPETENCIES

• Must be ServSafe Certified prior to conducting first store opening and maintain current knowledge of applicable federal workplace health and safety regulations
• Able to travel frequently with extended overnight stays out of town (1- 11 consecutive days); approximately 75% travel around the Southeast and Midwest United States
• Training and facilitation skills required; experience preferred
• Self-motivated and driven
• Maintain flexibility and adapt to changing conditions.
• Must possess strong negotiation and persuasion skills
• Must have strong time-management skills
• Work in a fast-paced environment
• Deal with multiple priorities
• Work well within a team
• Complete work with many interruptions
• Communicate in writing and verbally with tact, patience and courtesy
• Basic knowledge of MS office suite
• Perform basic math functions quickly and accurately
• Must have the ability to train and execute system standards and procedures

EDUCATION AND EXPERIENCE GUIDELINES

• Education: Bachelor’s degree; or equivalent combination of education and in-depth industry and job specific skills acquired through restaurant management and training experience
• Experience: Up to 3+ years of restaurant management and training experience

PAY RANGE

$46,000 - $50,000

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.