Communication Skills, Consulting, Customer Experience, Customer Relations, Customer Support/Service, English Language, Equipment Maintenance/Repair, Establish Priorities, High School Diploma, Housekeeping/Cleaning, Organizational Skills, Policy Development, Property Management, Reporting Skills, Resolve Customer Issues, Waste/Garbage/Recycle Collection
Description
Position: Event Staff for FIFA World Cup Games
Location: Sound Transit Stations
Position Type: Temporary Employee
Shifts: Will be 6-8 hours shifts and shift times will depend on game start time.
Dates of Work:
June 3rd
June 15th
June 24th
June 26th
July 1st
July 6th
As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports and sorting tickets.
Key Responsibilities
- Assisting customers who are unsure of how to pay for their parking
- Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
- Assist customers with the overall in/out process of parking
- Identify and report parking equipment deficiencies and safety concerns to direct supervisor
- Litter pick up and now shoveling/salting (as required)
- Other duties assigned
- Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
- Interacts face to face with our customers
- Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
- Control of all tools and equipment required to perform his/her duties
- Must be organized
- Make suggestions and recommendations relating to the way various jobs are performed
- Consults with his/her supervisor or manager regarding items of relevance to the parking operation
- Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
- In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
- Act as a front line employee which is considered an extremely important function of this position
- Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
- Responsible for prioritization of various jobs with his/her supervisors/manager
- Responsible for tracking levels of stocks as well as supplies
Skills, Knowledge and Expertise
- Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
- High School Diploma or GED required
- Customer Service Experience required
- Parking related Experience
Benefits
Join our team and enjoy an outstanding benefits package, including:
Part Time
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.