V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE’s, substitution of collateral’s, and restructures). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.
Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.
Complete requests where possible in relation to account questions, title release and document and payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies. Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.
Review unapplied incoming payments daily and research for posting instructions. Coordinate timely account dispositions and title release with the ART department.
Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer’s intention. Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.
Education:
High School Diploma, BA/BS preferred.
Skills & Abilities:
3-5 years of overall work experience
Including experience in the following
1+ years in collections
1+ years in compliance
2+ years in customer service
1+ years in remarketing
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
Numbers & Facts
Location
Charlotte, NC
Skills
Artificial Intelligence (AI)unmatched
Attorneyunmatched
Automotive Repair and Maintenanceunmatched
Billingunmatched
Business Solutionsunmatched
Capability Maturity Model Integration (CMMI)unmatched
Cloud Computingunmatched
Community Supportunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Editingunmatched
Financeunmatched
Fortune 500 Customersunmatched
High School Diplomaunmatched
ISO (International Organization for Standardization)unmatched
Insuranceunmatched
Leasingunmatched
Legal Documentsunmatched
Nonprofitunmatched
Risk Managementunmatched
Software Engineeringunmatched
Technical Leadershipunmatched
Technical Recruitingunmatched
Testingunmatched
Time Managementunmatched
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