Finance Operations Manager, Digital Content FinOps Business Partnership

On the Business Partnership (BP) Team within Finance Operations (FinOps), you will find yourself driving solutions to complex Accounts Payable (AP) compliance solutions spanning across multiple business and tech teams. To support the growth of Digital businesses at Amazon, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes.

The ideal candidate will be able to think big to create a long-term plan, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and be willing to experiment with new ideas.

This role on the Digital Content Business Partnership team will be a key driver of critical improvement initiatives, adopting a programmatic approach to the continued development of the FinOps support model. This includes driving program management across these businesses, tech teams, and other stakeholders in order to implement scalable solutions. The role will use complex problem solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.

Key job responsibilities

• Drive program objectives - provide program management and define project plans, manage implementation activities, and develop processes, documentation, and communications for program/process rollout and ongoing support.
• Scale services and tools - design processes and procedures that scale with the business growth in volume, complexity, and global geographic dispersion.
• Define key performance indicators - develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
• Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.
• Drive resolution of critical issues for vendors as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.
• Liaise with Financial Operations (FinOps) support centers to set near, medium, and long-term operational goals for improvements.
• Develop mechanisms to seamlessly support new program and tool launches worldwide.
• Identifying and quantifying financial and operational risks and opportunities both internal to Finance Operations and to the business, driving ad-hoc projects as required.
• Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.

A day in the life

The Finance Manager will be in charge of designing compliant processes and procedures that scale with the business' growth in volume, complexity, and global geographic dispersion for Digital businesses. This also includes operational excellence across Digital Accounts Payable for root causing defects and partnering with business teams to improve processes. The role will business partner across global Finance Operations to become an expert in core business processes and leverage data to build compelling business cases that influence our operations.