Key Responsibilities:
Manually process billing data for customer invoices using excel formulas, pivots, and macros.
Perform audits to ensure accuracy of billing information entered in client system
Verify the correct financial coding for charges to be billed on invoices
Certify the invoice for payment and authorize the invoice for payment
Determine & trigger required actions/coordinate with dispute agents for resolutions
Develop solutions to tactical billing issues and work with client and Accenture support teams to implement new features
Analyze complex disputes received from dispute team and determine actions for resolution and trigger required actions by coordinating with dispute agents
Support User Testing where needed
Onboard customer billing data into client billers (rates, credits, fees, and hierarchy)
Perform pre-bill validations and share anomalies with billing operations teams
Document, communicate, and coordinate recovery/remediation issues through client communication vehicles. Coordinate with key interfaces such as Tech Dev, Dispute Management, BRMs, Product, Sales, and Governance
Support internal and external audits at periodic intervals to ensure adequate controls are in place for the observations identified
Perform post bill quality reviews and share findings with relevant stakeholders
Support the client billing audit liaison in billing operations audits, develop remediation, and execute remediation plan
Coordinate with client's Bill Quality Change Management team in supporting conversion bill auditing activities
Review accounts and bills, log production issues, participate in troubleshooting and solution sessions
Refund check processing and reconciliation
Contract Implementation
Role Requirement: