Finance Technician - Utility Billing

Finance Technician - Utility Billing

Salary

$6,314.04 - $7,674.73 Monthly

Location

Victorville, CA

Job Type

Full-Time

Job Number

2026-065

Department

Finance

Opening Date

10/06/2026

Closing Date

10/27/2026 11:59 PM Pacific

Max Number of Applicants

125

• Description
• Benefits
• Questions

Summary

Under the direction of the Finance Supervisor - Utility Billing, the Finance Technician Utility Billing monitors delinquent accounts and notifies customers of potential actions taken to collect, including discontinuance of service, placing a lien on a property, or submission to collection agencies. Duties include tracing and notifying property owners of delinquent accounts, compiling reports relating to collection work, processing special assessments to the annual tax roll, and researching bankruptcy notifications; performs related duties as required.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

• Processes liens, bankruptcies, and collection of delinquent utility accounts.
• Researches property ownership for account accuracy and responsible parties.
• Processes and records liens and lien releases.
• Prepares delinquent notices and final bills.
• Performs administrative detail work, maintains appropriate records, and provides owner/customer notifications and staff reports for delinquent tax processes.
• Reconciles lien receivables monthly and prepares year-end adjustments.
• Maintains and completes monthly processes, ensuring accuracy.
• Coordinates the preparation of data and records for general and utility billing processes.
• Investigates billing irregularities and carries out necessary resolutions.
• Leads contract renewal and RFP process with collection agencies.
• Prepares routine reports and a variety of related manual and clerical duties.
• Works effectively under timelines and significant workload.
• Utilizes computer software programs competently.
• Operates a variety of office equipment, including computer software applications, scanners, photocopiers, and printers.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications

Education, Training and Experience Guidelines:

High school diploma or GED supplemented by thirty (30) college semester units in Business Administration, Public Administration, or a closely related field and three (3) years of experience in utility billing; or successful completion of the City of Victorville Internship Program. Public agency experience is preferable. Notary experience is desirable. An additional thirty (30) college semester units in Business Administration, Public Administration or a closely related field may substitute for one (1) year of the required work experience.

Knowledge of:

• Advanced principles, methods, and practices of financial and customer account record-keeping work

• Customer billing and collection of account records, data entry, and basic auditing

• Accounting principles, procedures, and terminology

• Methods of project management to meet deadlines

• Personal computer operation and related software applications, including Microsoft Office, Word, Excel, e-mail, and web-based communication tools

• MUNIS financials

• Research techniques, methods, and procedures

• Effective telephone techniques and etiquette

• English usage, spelling, grammar, punctuation, and basic mathematical principles

• Modern office methods, practices, procedures, and equipment, including software and database programs

• Administrative techniques, including principles of organization and budgeting

Skill and ability to:

• Provide efficient customer service
• Communicate clearly and effectively, both verbally and in writing
• Use Excel to create/modify reports, formulas, spreadsheets, etc.
• Organize with the ability to prioritize work and exercise independent judgment, wisdom, common sense, and initiative
• Use initiative, discretion, and judgment within established procedures, guidelines, and rules
• Thoroughly carry out oral and written instructions
• Understand and interpret basic policies and procedures
• Prepare material and equipment specifications in accordance with established procedures and formatting
• Perform difficult and responsible administrative duties involving use of independent judgment, discretion, and confidentiality
• Perform complex mathematical calculations with speed and accuracy
• Utilize methods used in financial and statistical record-keeping
• Operate a computer, calculator, and other office equipment
• Prioritize and schedule workload to ensure completion when faced with deadlines or emergencies
• Use patience, tact, and courtesy in dealing with vendors and other stakeholders
• Establish and maintain effective working relationships with those contacted in the course of work, including City and other government officials, community groups, vendors, and the general public
• Define problems, establish facts, and draw valid conclusions
• Apply safe work practices

Physical Demands & Working Environment

(Must be performed with or without reasonable accommodations)

This position works primarily in an indoor office and warehouse environment, in close proximity to other workers. Incumbents shall be exposed to those conditions normally encountered in a business office environment. Positions in this class typically require balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, and repetitive motions with or without reasonable accommodation. Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of workday), and/or 10 to 25 pounds of force frequently (1/3 to 2/3 of workday), and/or greater than negligible up to 10 pounds of force constantly (2/3 or more of workday) to move objects. Physical Demand requirements are in excess of those for Light Work. Incumbents must be able to communicate verbally and in written form with great facility and must be able to be understood. Incumbents must have the ability to work long hours and overtime, if necessary, and must be willing to work an irregular schedule, which may include weekends, holidays, evenings, and/or varying shifts

SALARY: Employees typically start at Step 1 of the established salary range for their classification. Salary ranges are subject to the Citys approved salary schedule and applicable salary adjustments. Part-time employees are generally hired at an hourly rate and are not eligible for City benefits or merit-based salary increases.

VACATION: Paid vacation is earned by full-time, non-represented employees based on years of full-time City of Victorville service:

• 0-5 years: 80 hours annually
• 6-10 years: 120 hours annually
• 11-15 years: 160 hours annually
• 16+ years: 200 hours annually

Vacation is accrued each pay period. Employees may accumulate vacation up to the applicable maximum accrual, which ranges from 160 to 400 hours, depending on years of service.

SICK LEAVE: Full-time, non-represented employees accrue 96 hours of paid sick leave annually. Part-time employees are eligible for up to 40 hours of paid sick leave, subject to applicable eligibility requirements.

HOLIDAYS: Eligible full-time employees receive 14 paid holidays per year, consisting of 13 designated holidays plus one floating holiday. The floating holiday may be taken after six months of service. Employees required to work on an approved holiday may be eligible for premium holiday pay at one-and-one-half times their regular rate of pay, subject to applicable eligibility and scheduling provisions.

MEDICAL/DENTAL/VISION INSURANCE: Medical, dental, and vision coverage is available to full-time employees and their eligible dependents. Effective July 1, 2026, the City provides a $1,200 monthly fringe benefit toward medical, dental, and vision coverage. Employees enrolled in medical coverage who have qualifying out-of-pocket premium costs may also be eligible for a City subsidy of 50% of the total out-of-pocket cost, up to an additional $1,200 per month, subject to applicable provisions. Employees who waive City medical coverage may receive a maximum cash benefit of $400 per month. The waiver benefit may be used toward dental and vision coverage, with any remaining balance available for a flexible spending account or taxable income, subject to applicable rules.

FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSAs) are available for pre-tax health care and dependent day-care expenses. The City pays the monthly administrative fee associated with the accounts.

DEFERRED COMPENSATION - 457 PLAN: Full-time employees may voluntarily participate in a City-approved 457 Deferred Compensation Plan, including Roth contribution options. Eligible employees may contribute up to the applicable annual IRS limit, with additional catch-up contributions available to eligible employees.

LIFE INSURANCE: The City provides employer-paid group term life insurance and accidental death and dismemberment (AD&D) coverage for full-time employees. Coverage is equal to one times the employees annual salary, up to a maximum of $250,000. Employees may elect additional supplemental life and AD&D coverage at their own expense.

RETIREMENT - CALPERS: The City participates in the California Public Employees Retirement System (CalPERS). Retirement formulas depend on membership status and employee classification.

Miscellaneous Employees:

• Classic Members: 2.5% @ 55; employee contribution of 8%
• PEPRA/New Members: 2.0% @ 62; employee contribution is one-half of the total normal cost

Safety Employees:

• Classic Members: 2.0% @ 50; employee contribution of 9%
• PEPRA/New Members: 2.7% @ 57; employee contribution is one-half of the total normal cost

The City does not participate in Social Security. Employees hired after April 1, 1986 contribute 1.45% of base salary as a matching contribution for Medicare coverage.

RETIREE MEDICAL BENEFITS: Eligible City retirees may receive a City contribution toward retiree medical insurance based on years of service. For employees hired prior to July 1, 2024, the City contribution begins at eight years of service and ranges from 25% to 100% based on years of service. For employees hired on or after July 1, 2024, eligibility begins at 15 years of service, with the City contribution ranging from 50% to 100% based on years of service. Eligible retirees must have been enrolled in the Citys medical coverage for at least 12 consecutive months immediately prior to retirement.

SHORT-TERM DISABILITY: Short-Term Disability (STD) is an employee-paid, post-tax benefit. Benefits may begin after a seven-day waiting period and continue for up to 13 weeks for a qualifying illness or injury. STD provides 60% of weekly base pay, with a maximum benefit of $1,600 per week. Part-time employees are not eligible for STD.

LONG-TERM DISABILITY: Long-Term Disability (LTD) is a City-paid benefit for eligible full-time employees. Coverage begins after 90 days of disability and provides 66.67% of monthly salary, subject to a maximum benefit of $5,000 per month.

EMPLOYEE ASSISTANCE PROGRAM: The City provides a confidential Employee Assistance Program (EAP) for full-time employees and eligible dependents, including counseling and support services for personal, family, and work-related concerns.

LEAVE BENEFITS: Eligible employees may receive additional leave benefits, including:

• Paid Parental Leave: Up to four weeks of paid maternity, paternity, or adoption leave for eligible non-represented full-time and part-time employees. Paid Parental Leave is compensated at 60% of weekly earnings and is coordinated with applicable sick and/or vacation leave.
• Bereavement Leave: Non-represented full-time employees may receive up to 80 hours of paid bereavement leave per occurrence. Part-time employees may receive up to 56 hours per occurrence, based on applicable provisions.
• Reproductive Loss Leave: Employees who have been employed by the City for at least 30 days may receive up to five days of unpaid reproductive loss leave following a qualifying reproductive loss. Available paid leave may be used during this period.

TUITION REIMBURSEMENT: Eligible full-time and part-time, non-represented regular employees may receive tuition reimbursement after one year of full-time service. Courses and schools must be approved in advance and generally must be job-related and toward a related degree. Eligible educational expenses may be reimbursed up to $5,000 for full-time, $2,500 for part-time, per fiscal year, subject to applicable requirements.

BILINGUAL PAY: Full-time and part-time employees who demonstrate proficiency in a qualified foreign language and meet the Citys testing requirements may receive $50 per month in bilingual pay, subject to Department Head recommendation and departmental need. Spanish is currently the qualified language.

STABILITY PAY: Non-represented employees may receive annual stability pay after 10 years of City service, based on the following schedule:

• 10-14 years: $500 annually
• 15-19 years: $1,000 annually
• 20+ years: $1,500 annually

ADDITIONAL PAY & STIPENDS: Eligible employees may receive additional compensation or stipends for qualifying assignments and job duties, including:

• Weekend differential: 5% additional pay for qualifying weekend hours.
• Standby pay: $300 per week or $42.86 per day for eligible employees.
• Cell phone/technology stipends: Available for certain positions based on job requirements.
• Vehicle stipends: Available for certain positions requiring use of a personal vehicle.
• Uniform and safety shoe reimbursement: Available to eligible employees based on position requirements.

BENEFITS DISCLAIMER: The benefits summarized above are intended as an overview and are not a complete description of all benefits available to City employees. Benefits are subject to applicable laws, City resolutions, policies, plan documents, eligibility requirements, and may be amended or changed by the City.

01

Do you have a high school diploma or GED supplemented by thirty (30) college semester units in Business Administration, Public Administration, or a closely related field? IMPORTANT: Proof of education (high school diploma/GED, AND college transcripts/degree) must be submitted with your application. Applications without the required documentation will not be considered.

• Yes
• No

02

How many years of experience do you have in utility billing? IMPORTANT: Your qualifying experience MUST be clearly reflected in your application to be considered for this position.

• Less than two (2) years
• Two (2) or more years, but less than three (3) years
• Three (3) or more years

03

Have you successfully completed the City of Victorville Internship Program? IMPORTANT: Your qualifying experience MUST be clearly reflected in your application to be considered for this position.

• Yes
• No

04

Equivalency: Do you have a high school diploma or GED supplemented by sixty (60) college semester units in Business Administration, Public Administration, or a closely related field and two (2) years of experience in utility billing? IMPORTANT: Proof of education (high school diploma/GED, AND college transcripts/degree) must be submitted with your application. Applications without the required documentation will not be considered. Your qualifying experience MUST be clearly reflected in your application to be considered for this position.

• Yes
• No

Required Question

Employer City of Victorville