Customer Service Sales Consultant

• Inbound Sales Contact Centre, no prior call centre experience required
• Permanent full-time positions | August 3rd commencement
• West Croydon & City location | WFH available after probation
• Salary of $67,722.76 plus super

Your new opportunity

An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their new career within a call centre environment where you will create memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

• Taking inbound calls from our members and potential customers.
• Hitting and exceeding sales targets by showcasing the value of RAA’s wide range of products and services including Insurance and Road Service.
• Ensuring quality conversations to identify customer needs and offer best solutions.
• Utilising procedures and guidelines to make good business decisions for RAA and our members.
• Plus much more, found in the position description here

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing August 3rd whichwill include5 weeks full-time training of system and product knowledge. 

Hours

Our contact centre is open Monday – Friday between 8am to 6pm (you’ll work on a rotating roster during these hours- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

• Ability to build rapport with members and teammates.
• A passion for achieving and exceeding targets.
• Team player with the willingness to learn and grow.
• Solid attention to detail and the ability to multi-task.
• Proficient with the use of computers.
• Strong communication skills both verbally and in writing.

About us

Established in 1903, RAA has grown up alongside South Australia, and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 830,000 members across travel, energy, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state. 

Our purpose is simple: be better for our members and better for our community. Guided by our values - Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and biggest employers, with 1,100+ people. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

• Flexible Work Arrangements including working from home after probation period.
• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our RAA Rewards program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.
• On-site Cafe with Barista.

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Wednesday 15^th July 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.