Financial Advocate

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high-quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. Join our Patient Access team as a Financial Advocate and help patients understand financial options, reduce barriers to care, and feel supported throughout their healthcare experience.

Summary: The Financial Advocate helps patients understand financial assistance options, sliding fee discount requirements, payment plans, balances, and available resources. This role works closely with patients and internal teams to provide clear communication, compassionate support, accurate documentation, and timely follow-up. Training will be provided for job-specific responsibilities, systems, and procedures.

Essential Duties: Responsibilities include the duties listed below, along with other related duties as assigned.

• Help patients understand financial assistance options, sliding fee discount requirements, account balances, available resources, and manageable payment options in clear, respectful language.
• Review income, household information, and financial assistance documents for completeness and accuracy.
• Determine sliding fee discount eligibility using approved procedures and communicate outcomes appropriately.
• Assist patients with forms, missing information, balance questions, available resources, and financial follow-up needs.
• Provide responsive customer service, support difficult conversations professionally, and coordinate with team members to resolve patient needs.

Qualifications: We encourage applicants who enjoy helping people, communicating clearly, and learning new processes to apply. Training will be provided for job-specific responsibilities, systems, and procedures.

Minimum Requirements:

• High school diploma or GED required.

Preferred Requirements:

• Customer service, healthcare, registration, financial assistance, Epic/OCHIN, or electronic health record experience is helpful, but not required.
• Bilingual skills are helpful but not required. Employees who meet approved bilingual proficiency requirements may be eligible for additional bilingual pay.

Helpful Skills:

• Clear, respectful, and patient-friendly communication.
• Compassion, patience, and professionalism during stressful or difficult conversations.
• Attention to detail when reviewing forms, entering information, and maintaining records.
• Comfort with basic math, computers, Microsoft Office tools, patient communication platforms, and approved systems.
• Ability to manage tasks, track follow-up items, meet deadlines, and work well with others.
• Respect for confidentiality and accuracy when handling patient information.

If you lead with compassion, enjoy learning, and want to make a difference for patients, we would be happy to welcome you to our team.