Financial Advocate

Join Our Team at Red Rocks Credit Union!

Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU, we're more than banking-we're about enriching lives™, including yours.

Why You'll Love Being a Red Rocker:

• Employee loan discounts
• Financial growth: 401(k) match (100% on first 3%)
• Tuition reimbursement
• Flexible PTO & 11 paid holidays

What You'll Do:

• Serve as a trusted financial guide by providing expert advice and personalized solutions to members
• Build strong relationships through outreach, education, and proactive communication
• Assist members with consumer and home equity loan applications from application through funding
• Analyze financial information to recommend the best lending and product solutions
• Act as a single point of contact, advocating for members and ensuring a seamless experience
• Support onboarding of new members and ensure they are set up with the right products and services
• Participate in community events and employer group outreach to build brand awareness
• Respond to member inquiries via phone, email, and in-person interactions

You'll Thrive in This Role If You:

• Enjoy building meaningful relationships and helping others achieve financial success
• Have a passion for delivering exceptional member service and support
• Are proactive, solutions-oriented, and comfortable working in a fast-paced environment
• Communicate effectively and confidently across multiple channels
• Take ownership of member needs and follow through with care and urgency
• Bring a positive attitude and a strong sense of teamwork

What We're Looking For:

• 1–3 years of related experience, preferably in financial services or customer-facing roles
• High school diploma or GED required
• Knowledge of consumer lending products, including auto and home equity loans
• Strong communication, problem-solving, and relationship-building skills
• Ability to analyze financial information and make sound recommendations
• Experience with member-facing technology and remote banking systems preferred

Work Environment:

• Full-time, in-person role (Monday–Friday with rotating Saturday mornings)
• Office environment with frequent computer and phone use
• Occasional participation in community and outreach events
• Ability to sit for extended periods

Ready to learn more, make an impact, and join a team that cares? View the full job description via the link below and apply today to start turning dreams into realities!