Financial Aid Advisor I

Job Summary

This position serves as initial contact for students and their families, using broad knowledge of financial aid regulations and processes. In addition to heavy student contact, this position manages document scanning and retention for the office. Recognizes and escalates unusual situations or problems. Identifies opportunities to improve daily work outcomes.

Job Duties:

• Counsels students on the financial aid process, evaluates the financial circumstances of students and families to better explain options available to them, and assists with reporting as needed to facilitate the awarding of financial aid to qualifying students.
• Assists students and parents in person, by phone, virtual meetings, email, tickets, or texts. This would include assistance with FAFSA completion in individual appointments or in a group. Assist with both on and off-campus enrollment activities as needed.
  
• Office lead in collecting financial aid data. Processes, scans, and determines retention needs of financial aid documents with the assistance of student employees. Ensures quality assurance and coordinates records destruction in compliance with the records retention schedule and established policies and procedures. Trains and mentors student workers and new team members.
  
• Assists faculty and staff in supporting students with financial aid inquiries. Communicates effectively with peers and supervisors by exchanging standard information and applying strong listening skills and clear written and verbal communication.
  
• Runs and manipulates reports in Excel and uses results to send targeted emails to students. Runs and reviews Pell reports daily to assist with Pell Grant reconciliation.
  
• Hires and supervises student employees working in the financial aid department; provides training in financial aid tasks; reviews and signs time sheets to ensure accuracy in work hours and payment.
  
• Contact students whose financial aid refund checks have been returned as non-deliverable. If no contact is able to be made and required updates are not made by the student, inform Financial Aid Coordinators of the need to return funds to the appropriate program.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or equivalent. (An Associate’s degree may be acceptable if actively pursuing a Bachelor's degree.)
  
• 0 to 2 years of relevant experience
  
• Professional and courteous communication at all levels, both internally and externally. Self-discipline, decision-making skills, empathy and compassion for those requesting assistance, and the ability to work early evenings.
  
• To perform all job responsibilities, applicants may not be in default on a federal student loan
  
• Detail-oriented, self-motivated, with the ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
   

Preferred Qualifications:

• Direct experience in financial aid operations in a higher education setting.
  
• Previous experience in a community college setting
  

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.