Financial Aid Clerk

Financial Aid Clerk

Salary

$35,670.00 - $53,865.00 Annually

Location

TSCC - 1225 Air Base Blvd, Montgomery, AL

Job Type

Full-Time

Job Number

08473

College/Division

TSCC-501040-Financial Aid Administration

Opening Date

08/20/2026

Closing Date

9/10/2026 11:59 PM Central

Campus Location

Trenholm State Community College

• Description
• Benefits
• Questions

Position Summary

Under the supervision of the Director of Financial Aid, the Financial Aid Clerk provides administrative, processing, and customer service support in the administration of federal, state, and institutional financial aid programs. The Financial Aid Clerk assists students with financial aid and scholarship processes; maintains student records; processes documentation; awards financial aid in accordance with established policies and procedures; and supports the delivery of financial aid services while maintaining a high level of customer service.

Salary Schedule: E5 05

Essential Duties and Responsibilities

• Provides excellent customer service as a first point of contact for prospective students, current students, and parents.
• Assists students with financial aid eligibility requirements, application procedures, available financial aid programs, scholarship opportunities, educational costs, and other financial aid-related matters.
• Maintains working knowledge of federal, state, and institutional financial aid policies and procedures.
• Assists with the administration of institutional and transfer scholarship programs, including application review, student notifications, awarding, and record maintenance.
• Reviews financial aid and scholarship applications and awards aid in accordance with federal, state, and institutional policies and procedures.
• Assists with maintaining scholarship calendars, deadlines, and related communications.
• Conducts FAFSA completion sessions either in person or virtually.
• Presents financial aid information through workshops, orientations, outreach activities, and enrollment events.
• Assists with Titan Training sessions and other enrollment management activities.
• Reviews Automatic reports and other assigned reports and follows up on routine processing items.
• Reviews verification documentation and resolves routine conflicting information in accordance with established guidelines.
• Utilizes Banner and other applicable software to process financial aid, maintain student records, enter verification data, and award financial aid and scholarships.
• Advises students regarding SAP, enrollment changes, and the potential impact of withdrawals on financial aid eligibility.
• Reviews Return to Title IV (R2T4) reports, identifies students requiring follow-up, and assists with withdrawal-related financial aid processing.
• Provides counseling and assistance to students and parents through meetings, written communication, telephone conversations, and virtual appointments.
• Maintains accurate, confidential, and organized student financial aid records.
• Maintains professional development through training, workshops, webinars, and independent research.
• Assists with audits, reconciliations, reporting activities, and special projects as assigned.
• Remains flexible and adaptable in work schedules and assignments as defined by the College and departmental needs.
• Follows through with assigned duties until completion.
• Serves on College committees as assigned.
• Performs other duties as assigned by the Director of Financial Aid.

Qualifications

Required Minimum Qualifications:

• Associate degree from a regionally accredited institution and at least five years of progressively responsible office or administrative experience.
• Must have a working knowledge of Microsoft Office products, including Outlook, Word, and Excel

Preferred Qualifications:

• Experience in higher education, financial aid, admissions, student services, records, scholarships, related field.
• Experience with the Ellucian Banner System or a similar ERP system.
• Demonstrated experience providing direct customer service in a high-volume environment.
• Experience maintaining confidential records and processing documentation.

Required Knowledge, Skills, and Abilities:

• Ability to maintain strict confidentiality and discretion.
• Ability to communicate effectively, both orally and in writing.
• Possess a working knowledge of student financial aid programs or demonstrate the ability to learn federal, state, and institutional financial aid regulations, policies, and procedures.
• Must be efficient, dependable, flexible, responsible, and motivated.
• Ability to multitask and understand the urgency of deadlines.
• Ability to understand, interpret, and apply established financial aid policies and procedures.
• Ability to learn and perform all essential job functions with appropriate supervision and guidance.
• Ability to travel between campuses.
• Ability to work effectively with students, faculty, staff, and external partners in a professional environment.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Trenholm State Community College online employment application.
• A current resume, including three (3) references.
• Copy of transcripts that demonstrate the required educational qualifications must be included and must identify the applicant, institution, degree, and date conferred.

WORK EXPERIENCE VERIFICATION:

Neither a resume nor an application is an appropriate verification of work experience. It is not our policy to contact current and/or previous employers to obtain employment verification. "Work experience verification is required in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the "Minimum Qualifications" section and other related experience. Verification should include dates of employment and position title(s). Proof of work experience verification may be delayed until an official offer of employment using the Work Experience Verification form, which is found on the Human Resources home page. All work experience verification must be completed within 15 days following the employment offer.

APPLICATION DEADLINE: Complete application files will be accepted by the Office of Human Resources on a continuous basis and remain active for one year for available positions. Incomplete application packets will eliminate the possibility of a position opportunity.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS: Trenholm State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Trenholm State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Trenholm State Community College reserves the right to withdraw this job announcement at any time prior to the awarding. More than one position in the same job classification may be filled by the applicants for this position should another vacancy occur during the search process. Any offer of employment is contingent upon the completion of a satisfactory criminal background investigation.

This employer participates in E-Verify.

SUMMARY ABOUT US:

H. Councill Trenholm State Community College (Trenholm State) is a comprehensive two-year community college in Montgomery, Alabama. The College offers associate transfer degrees, associate degrees, and certificates that lead directly to the workforce. Additionally, the College provides adult learning opportunities, civic, social, cultural, and personal development; business and industry training; and support for economic development in the central Alabama region. Trenholm State is part of the Alabama Community College System (ACCS), governed by the Alabama Community College System Board of Trustees. The College operates multiple instructional sites, including the Trenholm Campus, the Patterson Site, and several off-campus instructional locations offering credit, non-credit, adult education, and dual enrollment programs. Trenholm State delivers additional educational and training services for Montgomery and the surrounding areas. For more information, please visit http://www.trenholmstate.edu.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

01

Do you associate degree from a regionally accredited institution and at least five years of progressively responsible office or administrative experience?

• Yes
• No

02

Do you have a working knowledge of Microsoft Office products, including Outlook, Word, and Excel?

• Yes
• No

03

Do you have the ability to maintain strict confidentiality and discretion?

• Yes
• No

04

Do you have the ability to communicate effectively, both orally and in writing?

• Yes
• No

05

Do you possess a working knowledge of student financial aid programs or demonstrate the ability to learn federal, state, and institutional financial aid regulations, policies, and procedures?

• Yes
• No

06

Are you efficient, dependable, flexible, responsible, and motivated?

• Yes
• No

07

Do you have the ability to multitask and understand the urgency of deadlines?

• Yes
• No

08

Do you have the ability to understand, interpret, and apply established financial aid policies and procedures?

• Yes
• No

09

Do you have the ability to learn and perform all essential job functions with appropriate supervision and guidance?

• Yes
• No

10

Do you have the ability to travel between campuses?

• Yes
• No

11

Do you have the ability to work effectively with students, faculty, staff, and external partners in a professional environment?

• Yes
• No

Required Question

Employer ACCS

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