Financial Aid Counselor I - Financial Aid/Scholarships

Financial Aid Counselor I - Financial Aid/Scholarships

Salary

$47,001.00 - $55,296.00 Annually

Location

Main Campus - Orem

Job Type

FT Exempt Salaried Staff

Job Number

FY2706614

Division

VP Student Affairs

Department

Financial Aid

Opening Date

09/25/2026

Closing Date

10/4/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

At Utah Valley University, youll have the opportunity to make a direct impact on students educational journeys by helping them navigate the financial aid and scholarship process. In this role, youll serve as a trusted resource for students and families, providing guidance on funding opportunities, eligibility requirements, and application processes that help make higher education more accessible. Your expertise and support will empower students to make informed decisions and overcome financial barriers as they pursue their academic goals.

This position offers a meaningful blend of student service, problem-solving, compliance, and community engagement. Youll develop expertise in federal financial aid regulations, exercise professional judgment in evaluating unique student circumstances, and collaborate with colleagues to ensure accurate and responsible administration of aid programs. In addition, youll represent UVU through outreach events, high school presentations, and student orientation programs, helping prospective and current students understand the resources available to support their success. Whether assisting an individual student or presenting to a large audience, your work will play an important role in advancing educational opportunity and student achievement.

Summary of Responsibilities

• Advise students and parents in person, by email, via service tickets, and by phone regarding federal, state, and institutional financial aid and scholarships.
• Evaluates students' financial needs based on the requirements of federal and state laws and regulations or institutional policy. Determines exemptions for students with unusual or special circumstances. Coordinates and processes all financial aid appeals for status change and academic progress.
• Develops training programs and informs and/or trains campus departments, students, secondary education counselors, parents, and other community agencies on opportunities for financing education in accordance with federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Research and resolve questions about the application process and processing problems. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
• Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding.
• Assists co-workers when needed to ensure the successful operation of the department.
• Performs other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited college or university with a bachelors degree plus one year of experience related to the Summary of Duties; or any combination of education and/or experience totaling five years.

For Example:

• Bachelors degree and one year of related experience.
• OR an associates degree and three years of related experience.
• OR two years of college coursework and three years of related experience.
• OR one year of college coursework and four years of related experience.
• OR five years of related experience.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of federal regulations pertaining to financial aid and scholarships, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.

• Knowledge of financial aid institutional policies and procedures.

• Knowledge of computerized financial aid systems, preferably Banner.

• Knowledge of computer applications such as word processing, spreadsheets, databases, PowerPoint, internet tools, email systems, and other general computer skills.

• Experience working in a team-oriented, collaborative environment.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.

• Effectively uses interpersonal skills and communication skills, including tact, diplomacy, understanding, compassion, and valuing all contributions, while maintaining adherence to policies.

• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

• Ability to work effectively with individuals from all different backgrounds.

• Ability to analyze and solve problems in an effective and professional manner.

• Shows initiative and has the ability to effectively prioritize tasks to meet deadlines.

• Ability to learn quickly.

• Ability to effectively provide knowledge and expertise to students, parents, and staff.

• Ability to gain and maintain access to federal student aid databases.

• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.).

• Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you meet the minimum requirements for this position as outlined? Graduation from an accredited college or university with a bachelors degree plus one year of experience related to the Summary of Duties; or any combination of education and/or experience totaling five years. FOR EXAMPLE: • Bachelors degree and one year of related experience. • OR an associates degree and three years of related experience. • OR two years of college coursework and three years of related experience. • OR one year of college coursework and four years of related experience. • OR five years of related experience.

• Yes
• No

02

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

03

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

04

Do you have experience advising students, customers, or clients on complex policies, programs, eligibility requirements, or benefits in a high-volume service environment?

• Yes
• No

05

Do you have experience reviewing applications, records, or documentation to determine eligibility and ensure compliance with federal, state, institutional, or organizational requirements?

• Yes
• No

06

Do you have experience evaluating and resolving appeals, exceptions, special circumstances, or complex cases that require independent judgment and decision-making?

• Yes
• No

07

Do you have experience processing detailed records, reports, or transactions while maintaining accuracy, compliance, and confidentiality?

• Yes
• No

08

Do you have experience developing or delivering training, presentations, workshops, or informational programs for students, employees, parents, or community members?

• Yes
• No

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu